Product Manager, Conversational AI for Support

info_outline XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The application window will be open until at least July 29, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Boulder, CO, USA; Irvine, CA, USA; San Francisco, CA, USA. Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in product management or related technical roles. 2 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc.). Experience with the domain area of Generative AI or Large Language Models. Preferred qualifications: Experience turning broad, ambiguous problems into clear, well-structured projects. Experience working closely with engineering to understand infrastructure design and tradeoffs. Knowledge of consumer products, customer support, next generation technologies. Ability to define metrics, analyze experiments, generate insights, and communicate results to the wider organization. Ability to collaborate with cross-functional teams on high-velocity projects. Excellent communication skills including presenting regularly to executive leadership. About the job At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users. As a Product Manager in gTech Users and Products (gUP), you will help drive the next generation of support capabilities, leveraging AI to advance our support product portfolio. The Help Guide team is at the forefront of this effort, verticalizing generative conversational AI support solutions across key consumer products like Google Play, Pixel, and Workspace. You will be responsible for gathering requirements, writing clear specifications, conducting data analysis to understand user behavior, and coordinating with cross-functional teams to ensure features are delivered effectively to address user needs and contribute to business objectives. You will have experience with Generative AI, and managing problems, and building capabilities from scratch. In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no ma…