Principal Product Manager, Loyalty Platforms

**Job ID:** 290838 **Location Name:** FSC REMOTE SF/NY/DC -173(USA\_0173) **Address:** FSC, Remote, CA 94105, United States (US) **Job Type:** Full Time **Position Type:** Regular **Job Function:** Information Technology **Work Location:** Remote **Belong to Something Beautiful** At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. **Your Role at Sephora:** Ready for a career glow up? Sephora is seeking a **Principal Product Manager** to drive strategic product initiatives within the Client Engagement Product team. In this highly influential role, you will be instrumental in evolving our **Loyalty** and **Credit Card programs**, leading the design and development of a sc**alable partner integration platform**, and **architecting the future of our gamification** platform across multiple teams and business units. You will leverage deep industry expertise, advanced strategic thinking, and exceptional leadership to define and execute a multi-year product vision that significantly impacts Sephora's customer engagement and loyalty objectives. * * * **What You'll Do:** - **Define & Own the Product Vision.** Architect and communicate a compelling multi-year roadmap for Loyalty Platforms, setting measurable objectives aligned with Sephora's strategic goals. - **Drive Cross-Functional Leadership.** Align senior stakeholders across Marketing, Finance, Engineering, and Operations on a unified, long-term loyalty product strategy. - **Lead Scalable Technical Execution.** Collaborate with engineering leadership to deliver complex loyalty features with a focus on performance, scalability, and reusability. - **Champion AI Adoption.** Pilot and scale AI tools and processes to automate workflows, accelerate requirements definition, and drive measurable cross-functional impact. - **Mentor & Develop Talent.** Actively coach Senior and Associate Product Managers, fostering a culture of data-informed decision-making and customer obsession. - **Monitor Industry Trends.** Continuously synthesize competitive landscapes, emerging technologies, and customer insights to identify new opportunities and influence long-term strategy. * * * **What You'll Bring:** - **10+ Years of Product Management Experience.** Proven track record managing retail technology, loyalty, and gamification programs at scale in fast-paced environments. - **AI Proficiency.** 2+ years of demonstrated experience using AI tools (Claude, ChatGPT, Copilot) to automate processes, accelerate insight generation, and drive cross-functional pilots. - **Strategic Leadership.** Ability to build and articulate a 3-year product strategy while influencing executive and cross-organizational stakeholders. - **Deep Technical Acumen.** Capable of understanding system architecture, scalability concerns, and fostering build-for-future solutions in partnership with engineering. - **Data-Driven Mindset.** Expertise in defining, owning, and interpreting complex metrics to drive decisions across teams. **What You’ll Get:** The annual base salary range for this position is $198,360.00 - $220,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days. - **Caring Community.** You’ll collaborate with teammates who are equally passionate about innovating and d…