Policy Design Specialist I

## Overview The Policy Design Specialist role is responsible for managing health plan clients and executing monthly project requests. Perform policy configuration maintenance of current medical policies along with implementing new health plan medical policies per client request. Adhere to and remain in alignment with the most up to date healthcare industry medical coding guidelines. Perform data analysis to determine how to accurately apply coding updates and client requested customizations. Execute quality assurance checks to ensure appropriate claim editing recommendations are applied based on client request. ## Responsibilities - Implement new policies and update existing policies for clients to ensure the policy is editing in accordance with the industry and per the client’s expectation. - Write and design client requested policies from scratch, translating client expectations into Cotiviti guidelines to ensure appropriate configuration. - Execute projects requests, design work orders, and actively monitor queues to ensure all requests are completed by the desired completion date. - Balance multiple priorities and manage projects deliverables for two or more healthcare clients. Proactively assist on other client accounts where needed. - Provide the highest level of customer service by documenting and staying current regarding all client sensitivities and configuration needs. Investigate situations where configuration updates conflict with client customizations or needs. - Meet daily and monthly production and quality targets; maintaining an exemplary level of accuracy in all work; ensuring that the capture and completion of assigned projects are audited and that corrections are made where needed. - Perform regular quality checks to ensure accuracy for all a client’s policy set by analyzing quality reports and troubleshoot results, determining root cause(s) and promptly resolving. - Perform Peer Review responsibilities by providing feedback to peers assisting in achieving department quality goals. Receive peer feedback, identifying any trends and proposing concise solutions to minimize error rate. - Resolve testing issues and conflicts related to policy configuration updates and policy overlaps. - Analyze pre and post client claim data to ensure appropriate claim editing. - Participate in client presentations by providing configuration expertise and capturing client decisions. Coordinates and manages post-client presentation activities. - Maintain detailed and up to date knowledge of internal applications, actively participating in all trainings and software release meetings. - Communicate effectively and timely with upstream functional areas to resolve issues. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change. ## Qualifications - Bachelor's Degree preferred or equivalent work experience. - Coding or HIM credential preferred (RHIA, CPC, etc.). - 1 or more years of experience / understanding of: medical terminology, anatomy and physiology. - Health plan payment policy experience or internal company payment policy experience. - 2 or more years of experience in claim payment/adjudication, medical payment policy, experience in hospital administration, or multispecialty experience and exposure to professional and facility claims (or equivalent Cotiviti experience). - Proficient with Microsoft Office Suite (Word, Excel, Power Point). - Experience with SQL preferred. - Ability to work well in a team environment or independently and perform well under pressure. - Strong analytical and problem-solving skills. - Communicates with ease up and down the chain of leadership. - Ability to handle multiple tasks, prioritize, and meet deadlines.…