People & Culture Manager - Fulfillment Center

**Position:** People & Culture Manager – Fulfillment Centers **FSLA Status:**Full-time/Exempt **Location:** Hybrid - Redlands/Newport Beach (4 days per week at the Redlands facility + 1 day per week at the Newport Beach headquarters) **Travel:**up to 35% domestic and international travel **Salary Range:** $90,000 - $130,000 USD annually **About Us** At Best Choice Products, our mission is to develop the world's best-selling products inspired by real people. For over 20 years, our e-commerce retail brand has been committed to developing products for families everywhere. Our diverse catalog includes outdoor living, lawn & garden essentials, toys & games, home furniture, and even seasonal decor. As we like to say, there's something for everyone in the family! Our success is best defined by a collaborative culture full of inspired minds and a willingness to contribute new ideas. Some of our most rewarding moments include being part of the Inc. 5000 list of fastest-growing private companies in America and a Top Workplace (2022) by the Orange County Register! Please visit our [website](https://bestchoiceproducts.com/pages/about-us-best-choice-products) for more information. **Scope of the Role** The People & Culture Manager – Fulfillment Centers is a highly visible leadership role responsible for shaping the employee experience and driving operational excellence across Best Choice Products' growing fulfillment network. This role leads People & Culture initiatives across multiple fulfillment centers while serving as the primary People & Culture leader for an assigned location. Partnering closely with Fulfillment Center General Managers and Operations leadership, this position drives workforce planning, employee relations, leadership development, compliance, facilities management, and organizational effectiveness while helping build scalable people practices that support BCP's continued growth. **Reporting Structure** The People & Culture Manager – Fulfillment Centers is a member of the People & Culture Team and reports to the VP of People & Culture. This position also partners with cross-functional stakeholders and leaders within the organization. **Essential Functions & Key Responsibilities** - Lead the People & Culture strategy for BCP's fulfillment operations by partnering with Fulfillment Center General Managers and Operations leadership to drive business performance, organizational effectiveness, workforce planning, and employee engagement across a growing multi-site network. - Act as the primary People & Culture leader for an assigned fulfillment center while ensuring consistent HR practices across all fulfillment operations. - Lead, coach, and develop warehouse HR team members while building HR capability within Operations leadership. - Advise leaders on employee relations, investigations, corrective action, performance management, conflict resolution, terminations, and policy interpretation. - Partner with Operations on workforce planning, staffing, succession planning, organizational design, and warehouse expansion initiatives. - Champion a positive, high-performance culture by strengthening leadership capability, employee engagement, accountability, and retention. - Lead complex employee relations matters while mitigating organizational and legal risk. - Ensure compliance with federal, state, local, and applicable Canadian employment laws and company policies. - Own facilities management for assigned fulfillment locations, including vendor coordination, office and employee common areas, first aid and safety inspections, building maintenance coordination, and maintaining a safe, organized, and operational workplace. - Analyze workforce metrics to identify trends and recommend solutions that improve operational performance and retention. - Support warehouse launches, expansions, acquisitions, and organizational transitions by developing HR processes, onboarding infrastructure, and change management plans. - Lead or participa…