Patient Service Specialist

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Patient Service Specialist ### Location Canton ### Facility Mercy Hospital ### Department Admitting and Registration-Cleveland Clinic Mercy Hospital ### Job Code B15028 ### Shift Days ### Schedule 6:30am-3:00pm/8:00am-4:30pm ### Job Summary ### Job Details Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. This specific Patient Service Specialist will support the outpatient services area. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.**A caregiver in this position works days from 6:30AM – 3:00PM or 8:00AM – 4:30PM, with a weekend and holiday rotation.**A caregiver who excels in this role will: - Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. - Investigate, triage and resolve patient issues using the established HEART model. - Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences. - Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. - Enter and maintain confidential patient information. - Recruit, enroll and educate patients on MyChart and Appointment Pass. - Process the workflow for the day. - Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. Minimum qualifications for the ideal future caregiver include: - High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service - **OR** Associate’s Degree and one year of experience - **OR** Bachelor’s Degree - Working knowledge of PC window applications - Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: - Knowledge of medical terminology - Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills **Physical Requirements:** - Dexterity sufficient to operate a PC and other office equipment. - Requires extended periods of standing, walking or sitting. - Good visual acuity through normal or corrected vision. - Must be able to navigate various locations and function in a fast-paced, hectic environment. - Ability to lift and transport up to 25 pounds. **Personal Protective Equipment:** - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employmen…