Patient Service Center Representative

**ESSENTIAL DUTIES AND RESPONSIBILITIES (** **include, but are not limited to, the following)** - Answers all telephone calls promptly in a polite and professional manner - Schedules appointments for patients and/or routes inquiries and calls as necessary - Schedules new patient and follow-up - Captures and enters accurate patient demographic information into Athena - Reviews appointment information; date, time, location and provider name with patient - Reminds patient of MedLink's no call/no show policy when scheduling appointments - Verifies insurance including MCD/MCR and prepares third party insurance forms - Maintains accurate and confidential patient records following HIPPA guidelines and regulations - Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization - Acts as a liaison for the patient and the Patient Service Center - Directs calls to other departments and health centers as needed - Uses sound judgement in handling calls - Knowledge of when to escalate calls Patient Service Center Supervisor - Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor - Makes reminder calls for appointments as requested - Makes calls to reschedule appointments when necessary - Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed - Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation - Works with Chronic Care Management staff to refer patients as needed - Makes calls to patients that have no showed an appointment. - Reschedules and/or bills patients that have a no show appointment. - Makes calls to schedule patients that are due for annual well checks and/or well child visits. - Participate in team and staff meetings as required or requested - Other duties as assigned **EDUCATION and/or EXPERIENCE\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_** - Preferred graduation from an approved MOA program or technical school business program and one year experience **OR** high school diploma (or equivalency) **AND** a minimum of one year related secretarial experience in the health care field **or** high school diploma (or equivalency) with three years general secretarial experience. - Strong verbal and written communication skills - Extremely dedicated in providing outstanding customer/patient service - Excellent organizational skills and attention to detail