Part Time Warranty Coordinator

**Warranty Coordinator- HVAC Products | Carrier Enterprise| Carrolton-Texas or Raleigh -NC** **Introduction:** **Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.** **Company Description:** **Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.** **Company Website:** **[www.carrierenterprise.com](http://www.carrierenterprise.com/)** **Objective:** The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service. **Key Responsibilities:** - Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone. - Assist customers in understanding their warranty coverage, terms, and conditions. - Process warranty claims efficiently, ensuring timely and accurate resolution. - Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system. - Provide customers with updates on the status of their warranty claims. - Collaborate with internal departments, such as technical support and logistics, to resolve customer issues. - Escalate complex or unresolved issues to the appropriate team members or supervisors. - Gather and document customer feedback to help improve products and services. - Stay informed about company products, services, and warranty policies. - Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores. **Qualifications:** - High school diploma or equivalent; college degree preferred. - Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years’ warranty experience preferred, but not required. - Strong verbal and written communication skills. - Excellent problem-solving skills and attention to detail. - Ability to handle high-stress situations and manage multiple tasks simultaneously - Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs. **Preferred Qualifications:** - Knowledge of ServiceBench - Knowledge of Salesforce - Experience working with general contractors in a B2B environment - Bi-lingual (English/Spanish) **Benefits:** Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program **Invitation to Apply:** Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at http://www.carrierenterprise.com/careers. Learn more about our company and team. **Equal Opportunity Statement:** Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. **Qualifications:** - Hi…