PACE Quality Coordinator

## Overview **SUMMARY:** The PACE Quality and Coordinator is responsible for supporting the implementation, monitoring, and evaluation of the Program of All-Inclusive Care for the Elderly (PACE) Quality Improvement and Compliance Program. This position works collaboratively with the interdisciplinary team (IDT), leadership, and operational departments to ensure compliance with Centers for Medicare & Medicaid Services (CMS), California Department of Health Care Services (DHCS), and PACE regulatory requirements. **SUMMARY OF RESPONSIBILITIES:** The Coordinator supports participant compliance initiatives, quality improvement activities, incident management, grievance and appeal oversight, quality reporting, audit readiness, performance improvement projects, and regulatory compliance efforts. This position serves as a key resource in promoting a culture of continuous quality improvement and participant-centered care. **Quality Improvement Program Support** - Coordinate implementation of the PACE Quality Improvement Program. - Monitor compliance with PACE quality standards, policies, and procedures. - Assist in the development, implementation, and monitoring of Quality Improvement initiatives. - Collect, analyze, trend, and report quality performance data. - Support annual Quality Improvement Program evaluations and work plan development. - Assist with quality improvement projects utilizing Plan-Do-Study-Act (PDSA) methodology. **Incident & Risk Management, Participant Safety, and Emergency Preparedness** The PACE Quality Coordinator serves as the operational lead for the PACE Safety Program and works collaboratively with the Director of Quality Improvement, PACE leadership, the Interdisciplinary Team (IDT), Transportation, Facilities, and Risk Management to promote participant safety, regulatory compliance, and continuous quality improvement. Coordinate the PACE Safety Committee with the PACE manager, including agenda development, meeting facilitation, documentation of minutes, follow-up on action items, and reporting to the Quality Management Committee. Assist the Manager and coordinate the implementation and monitoring of the PACE Transportation Safety and Risk Management Program. Develop and maintain the monthly PACE Safety Dashboard, including collection, analysis, trending, and reporting of participant safety indicators. Monitor, analyze, and report participant safety metrics, including: - Falls with injury - Medication errors - Pressure injuries - Infections - Emergency Department visits - Hospitalizations - Transportation incidents - Vehicle accidents - Home safety concerns - Abuse, neglect, and exploitation allegations - Elopements - Emergency preparedness activities Coordinate Root Cause Analyses (RCA) for serious participant safety events and monitor implementation and effectiveness of corrective action plans. Conduct quarterly environmental safety rounds of the PACE Center and monitor completion of identified corrective actions. Coordinate annual transportation safety audits, participant home safety audits, emergency preparedness audits, and life safety inspections. Assist PACE Manager with monitoring compliance with the PACE Emergency Preparedness Program, including participant accountability, emergency drills, continuity-of-care planning, and emergency communication processes. Monitor transportation quality indicators, including: - Preventable vehicle accidents - Transportation-related injuries - Wheelchair securement events - Missed transportation - On-time performance - Participant transportation complaints and grievances Collaborate with Transportation Services, Nursing, Rehabilitation, Social Work, Home Care, Facilities, and the IDT to identify participant safety risks and implement corrective actions. Monitor completion of required safety education, competency assessments, and regulatory training for PACE staff and contracted transportation providers. Assist with development, implementation, and annual review of…