Organizational Development Manager & Licensing Lead

#### **Position Summary** This role is responsible for leading enterprise-wide organizational training, overseeing licensing and carrier appointment processes, and providing project management oversight for cross-functional initiatives. The role also serves as an active contributor to the agency’s Automation and Innovation Committee, supporting continuous improvement, scalability, and enterprise alignment. #### **Essential Duties & Responsibilities** **Organizational Development** **** **Governance & Enablement** - Partner with department leaders and agency leadership to develop and maintain a cohesive, enterprise-wide organizational development framework that supports professional development, leadership capability, compliance awareness, and corporate standards. - Continuously evaluate organization development programs for consistency, quality, and effectiveness across the organization. - Collaborate with leaders to identify future enterprise-level training needs and agency-wide development priorities. - Oversee and coordinate corporate development initiatives that are organizational in nature (e.g., leadership development, professional skills, compliance awareness, enterprise tools). - Manage external development content contributors to ensure training delivery is consistent, high-quality, and aligned with agency standards. - Determine and recommend development resources, platforms, and delivery methods based on organizational need. **Automation & Innovation Committee Participation** - Serve as an active member of the Automation and Innovation Committee, contributing insights related to training enablement, licensing workflows, compliance, and process standardization. - Partner with the Director of IT to manage the vendor contracts to ensure best pricing and resources - Identify opportunities to streamline, automate, or enhance training governance, licensing processes, and project workflows. - Partner with technology, operations, and leadership stakeholders to evaluate and support implementation of approved automation and innovation initiatives. - Support change adoption by ensuring training and documentation align with newly implemented tools or processes. **Licensing & Carrier Appointment Leadership** - Serve as the primary lead for agency-wide licensing and carrier appointment strategy, execution, and oversight. - Manage individual and entity licensing processes across applicable states and lines of business, ensuring accuracy, timeliness, and compliance. - Oversee carrier appointment applications, renewals, and documentation requirements. - Establish, document, and maintain standardized licensing and carrier appointment processes. - Partner with leadership, compliance, and internal stakeholders to proactively identify and mitigate licensing or appointment risks. - Track licensing and appointment status, reporting on compliance, gaps, and upcoming requirements. #### **Qualifications & Experience** **Education** - Bachelor's degree - Required **Experience** - Insurance knowledge - Preferred - Epic System knowledge - Preferred #### **Skills & Competencies** - Strong business acumen with a thorough and detailed approach - Punctual, dependable and flexible - Interact with staff (at all levels) in a fast-paced environment, with an elevated level of professionalism, organization and confidentiality - Willingness to help customers, callers, visitors and coworkers, courteous pleasant friendly nature - Provide prompt, efficient and courteous service - Command of the English language with pleasant and clear speaking voice - Possess an extreme attention to detail, independent judgment along with keen decision-making skills - The majority of work will be done with the use of a Window’s based personal computer. Individual must possess expert working knowledge of the following computer software: Microsoft Office Suite (Word, Excel, PowerPoint & Outlook), Internet/Search engines and have the aptitude for learning new technology and sof…