Operational Excellence Specialist

Rohlík Group is one of Europe’s fastest-growing online grocery platforms, changing how people eat and live. Founded in 2014 in the Czech Republic, we’ve grown into a trusted brand with more than one million customers across Czechia, Hungary, Austria, Germany, and Romania. Our mission is simple to make everyday shopping faster, easier, and more sustainable. We combine smart technology, efficient logistics, and a genuine love for great food. From local bakeries and farmers to our own private labels, we make sure every product that reaches our customers is fresh, safe, and top-quality. We’re committed to sustainability and supporting local communities, reducing packaging, and working closely with small producers. For our customers, Rohlik Group is more than just shopping, it's a better way to enjoy good food every day. DEPARTMENT OVERVIEW The Operational Excellence team drives continuous improvement, process standardization, and innovation across all domains of Fulfillment Center operations. We support local teams in implementing group standards, solving systemic challenges, and enabling sustainable growth. ROLE OVERVIEW As Operational Excellence Manager, you will own the design and delivery of a 3–6 month continuous improvement roadmap in your domain. You will lead adoption of group standards, embed best practices, and deliver sustainable improvements that directly impact customer experience, cost, and efficiency. You will partner with central and local stakeholders to identify bottlenecks, implement scalable solutions, and standardize processes across sites. WHAT WE EXPECT FROM YOU - Owns the continuous improvement roadmap, ensuring initiatives are delivered on time. - Leads adoption of operational best practices through coaching and influence. - Partners with group operations functions to coordinate projects and share knowledge. - Provides input to innovation roadmaps, business cases, and process design. - Supports rollout of group projects, owning selected initiatives end-to-end. - Tracks and analyzes performance metrics to identify root causes and standardize fixes. - Documents processes (VSM, process maps) and develops change documentation. WHAT WE LOOK FOR Required - Bachelor’s degree or equivalent experience. - 3+ years of operational experience with ownership of projects or programs. - Experience in Last Mile domain. - Background in e-commerce, grocery, JIT or same-day delivery. - Strong leadership and coaching capability. - Excellent communication and stakeholder management. - Analytical thinker with problem-solving skills. - Advanced skills in Excel, Tableau, Metabase, or Access. - Project management experience. - Willingness to travel 2–3 days per week across sites. Preferred - Six Sigma and/or project management certification. - Knowledge of SQL, BI tools, or statistical software. WHAT’S IN IT FOR YOU - Fair reward - You’ll get a strong fixed salary, no bonus games, no politics. Great work is rewarded clearly and fairly. - Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work. - Life, not just work - You’ll have real flexibility three days in the office, 2 days at the Home Office where it suits you. And unlimited paid vacation based on trust. - Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact. - Real impact - What you do here matters. You’ll see your work changing how people eat and live from day one. - Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria. - Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik - A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together. - If this sounds like you - You’re someone who takes ownership, acts fast and gets things done. Read…