Onboarding Specialist (German Speaking)

Onboarding Specialist (German Speaking) Location: Finsbury Square, London (Hybrid: in office 2 days per week) With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job As a German speaking Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live. Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success. You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment. By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience. Responsibilities Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs. Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing their daily operations using our software. Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment. Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics. Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies. Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment. Minimum Qualifications 1+ years of professional experience in a customer support, implementation, or hospitality role. Fluency in German both written and verbal ( or Swiss German ) Proven experience training and guiding non-technical customers on how to use software solutions. Strong foundational understanding of restaurant operations and workflows. Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion. Effective remote communication skills, maintaining an engaging and professional presence for virtual training. Preferred Qualifications Direct, hands-on professional experience working within a restaurant environment. Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams. Experience refining or scaling onboarding programs and operational processes. Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations. A degree or equivalent practical experience in a related field. Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave 5 weeks paid vacation Time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Private health & dental insurance Income protection and life assurance Employee Assistance Progra…