Network Administrator (Hospitality)

## Company Description At BlueAlly, our mission is to make technology more accessible, more certain, and more impactful for every organization. From cloud to cybersecurity, infrastructure to application modernization, we thrive on cutting-edge technologies and services. Elevate the impact of technology across your enterprise with world-class expertise that produces game-changing insights. Turn complex decisions into clear opportunities with a trusted guide to technology that ensures the next digital advance will be your decisive advantage. Trade IT complexity for capability with solutions that elevate possibilities and advance with certainty, knowing you have BlueAlly as your ally next. BlueAlly. Conquer Complexity. ## Job Description **Member Technical Services II – Professional Services** **Position Summary:** BlueAlly Technology Solutions, LLC is looking for experienced technical individuals with experience in the hospitality industry for our Member Technical Services II position! As part of the BlueAlly Technology Solutions, LLC team, you will be responsible for understanding client needs and supporting their IT solutions to meet those needs, while also following best practices for solution implementation, documentation, and communication. As a Member Technical Services II, you will provide consultation to customers on integrating and supporting industry leading technologies into their infrastructure to solve business problems. The Member Technical Services II is accountable for developing knowledge of BlueAlly Technology Solutions, LLC products, procedures, and technologies. A successful candidate will be energetic and enthusiastic in dealing with customers and enjoy working in a fast-paced environment. The ideal candidate will provide technical assistance and support for a variety of IT systems, including property management systems (PMS), point of sale (POS) systems, guest services technology, and other critical infrastructure. **Responsibilities:** - Participate in the design, deployment, and configuration of systems in customer environments. - Implement and configure hotel IT systems, including PMS, POS, and guest-facing technologies during project engagements. - Plan, configure, and maintain network security components including firewall rules, VPNs, and segmentation. - Set up and document monitoring tools during deployments as part of the solution delivery process. - Provide post-deployment support and knowledge transfer to ensure client operational readiness. - Work directly with clients to implement project-based solutions tailored to their technical and business requirements. - Collaborate with project managers to ensure technical deliverables align with project milestones. - Develop, document, and maintain procedures for system utilities such as backups, restores, performance tuning, and configuration. - Perform in-place and migration-based upgrades of Windows desktop operating systems across enterprise environments, ensuring minimal user disruption. - Document backup and recovery procedures as part of project deliverables. - Implement infrastructure solutions, including network equipment, servers, and software at customer sites and in the data center. - Provide consultation and support through written, verbal, and face-to-face interactions, addressing the unique challenges of the customer’s environment. - Create comprehensive technical documentation for all work completed, ensuring clarity and accessibility for customer IT teams. - Perform additional customer-specific tasks and duties as required, adapting to operational needs. - Participate in other projects, tasks, and duties as assigned to ensure overall system efficiency and customer satisfaction. - Manage and administer Point of Sale (POS) systems and hospitality management systems, ensuring they operate efficiently and meet business needs. - Troubleshoot and resolve complex issues related to POS systems and hospitality management systems, providing exper…