Medical Receptionist

Augusta Pain Center is a leading pain management clinic dedicated to providing comprehensive and compassionate care to patients suffering from acute and chronic pain. We offer a multidisciplinary approach, including interventional pain treatments, physical therapy and medication management. Our mission is to improve our patients' quality of life by reducing pain and restoring function through a team-based approach. We are seeking a highly-organized, friendly, and empathetic Medical Office Receptionist to be one of our first points of contact for our patients. In this fast-paced, patient-focused role, you will perform front office duties to ensure a welcoming and efficient experience for all visitors. The ideal candidate will have excellent customer service skills and the ability to multitask in a compassionate manner, particularly when dealing with patients who may be in distress. Key responsibilities include: - **Patient greeting and check-in:** Greet patients and visitors in a friendly and professional manner, manage the check-in and check-out process, and ensure all necessary forms and information are collected. - **Scheduling:** Manage a high-volume multi-line phone system, schedule appointments efficiently, and handle appointment confirmation calls. - **Patient information and records:** Obtain, verify, and accurately enter and update patient demographic, insurance, and financial information in the Electronic Medical Records (EMR) system. - **Financial duties:** Collect co-pays, past-due balances, and process payments accurately. - **Insurance verification:** Verify patient insurance eligibility and benefits and obtain pre-authorizations for procedures as needed. - **Patient communication:** Answer patient questions, address concerns, and provide clear explanations of office policies and procedures. - **Administrative support:** Perform general clerical duties, including scanning, faxing, and filing patient documents. - **Confidentiality:** Maintain strict patient confidentiality in accordance with HIPAA regulations. - **Office upkeep:** Ensure the reception and waiting areas are clean, tidy, and welcoming. Required qualifications: - High school diploma or GED equivalent. - Excellent verbal and written communication skills. - A compassionate, professional demeanor with a strong customer service orientation. - Strong organizational and time-management skills with the ability to multitask in a fast-paced environment. Preferred qualifications: - One to two years of experience as a medical receptionist, preferably within a pain management, neurology, or orthopedic practice. - Proficiency with EMR systems such as Epic, Athena, Cerner or Greenway Prime Suite. - Understanding of HIPAA regulations. Why join our team? - Be part of a collaborative and supportive team that is passionate about helping patients. - Make a direct and positive impact on the patient experience. - Work in an environment that values professional growth and development. - PTO - 401k participation. - Medical/Dental/Vision insurance.