Manager - Front End & Catering

**Are you energized by creating exceptional guest experiences and leading teams that set the tone for the entire store?** At Joseph’s Classic Market, the Front-End & Catering Manager is the face of hospitality—overseeing checkout operations, guest services, and catering coordination to ensure every interaction reflects warmth, professionalism, and efficiency. From the first greeting at the entrance to the final thank-you at checkout, this role plays a defining part in shaping the Joseph’s experience. **Growth & Learning at Joseph’s** At Joseph’s Classic Market, we believe in growing leaders from within. As Front-End & Catering Manager, you’ll strengthen your leadership skills in service operations, team development, conflict resolution, and cross-department coordination. You’ll gain experience managing catering logistics, guest communications, financial reporting, and service performance metrics. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers. **Key Responsibilities:** - **Front End Operations** - Supervise all front-end operations, including cashiers, baggers, and front desk staff - Ensure accurate register procedures, cash handling, and efficient transaction processing - Monitor staffing levels to minimize wait times and maintain smooth checkout flow - Maintain a clean, organized, and welcoming checkout and customer service area - Ensure proper functioning of POS systems and registers - **Guest Services & Phone Communication** - Oversee the main phone line, ensuring all calls are answered promptly and professionally - Train staff on phone etiquette, call transfers, and message accuracy - Resolve guest issues, refund requests, and service concerns professionally - Manage special requests, product inquiries, and order pickups - Serve as a key point of contact for VIP guests and repeat customers - **Catering & Order Management** - Serve as the lead contact for all catering inquiries and orders - Confirm menus, pricing, pickup/delivery details, and timelines with guests - Coordinate with kitchen, deli, bakery, and other departments to ensure seamless fulfillment - Ensure catering orders are accurate, well-presented, and completed on time - Maintain catering calendars, invoices, and order logs - Support development of seasonal catering menus and promotional packages - **Team Leadership & Training** - Hire, train, and schedule front-end and guest service associates - Conduct cashier training on policies, POS systems, and hospitality standards - Lead daily huddles to align team on priorities and promotions - Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently - Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department - Provide ongoing coaching, feedback, and performance evaluations - Promote a positive, service-driven team culture - **Customer Service & Store Standards** - Lead by example in delivering friendly, personalized service - Support store events, tastings, and holiday rushes with front-end coordination - Monitor cleanliness, dress code, and customer interaction standards - Create a warm and welcoming environment from entrance to checkout - **Reporting & Communication** - Monitor and report front-end sales, drawer discrepancies, returns, and service metrics - Manage gift card sales, catering deposits, and applicable service fees - Submit weekly catering and customer feedback reports to Store Manager - Collaborate with department managers to coordinate promotions and order execution - Assist with additional responsibilities as assigned by store leadership **Qualifications:** - Min…