Manager, Enrollment Advisors

**About OpenEd** At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. **Our Culture (The Foundation of Everything We Do)** Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of **76** places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision: - **Customer First** – Obsessed with delivering value; we fight tirelessly for our learners and families. - **Hard Choices, Easy Life** – Face challenges directly, swiftly, and transparently. - **I Did > We Should** – Action over theory; bring experiments, not just opinions. - **Learn Out Loud** – Share your growth openly; feedback is a gift, ego is the enemy. - **Prioritize Ruthlessly** – Excellence in the few critical areas over mediocrity everywhere. - **Fast AND World Class** – Speed doesn’t compromise quality. - **Strong Opinions, Weakly Held** – Advocate passionately, adjust readily. - **Make Others Famous** – Elevate your colleagues, partners, and community. We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV. ## **About the Role:** This is a builder’s role. You will create the inside sales function at OpenEd — the playbooks, the team, the KPIs, the culture, and the processes that will carry us through our next phase of growth. You will report directly to the VP of Family Success and serve as a key leader in the Success Division, working alongside Enrollment Advisors, Family Success leadership, and cross-functional partners in marketing, operations, and program communications. You will hire, coach, and develop a team of Enrollment Advisors whose sole focus is converting interested applicants into enrolled, committed families. This is consultative, trust-based, high-volume selling — not a traditional sales floor. Your team will be the first meaningful human voice a family hears after expressing interest in OpenEd, and the standard you set will define our family experience from day one. If you have built an inside sales team from scratch, driven it through hypergrowth, and know what it takes to establish both the infrastructure and the culture that sustains performance over time — this role was written for you. ## Your Immediate Impact: **Team Building & Talent Development** - Recruit, hire, and onboard a high-performing team of Enrollment Advisors, building from a small founding team toward a scalable function - Develop and maintain individualized coaching plans; conduct regular 1:1s and performance reviews rooted in data and growth - Build a team culture centered on consultative, mission-driven selling — where closing an enrollment means a family felt heard and supported, not sold to - Create clear career pathways for Enrollment Advisors and serve as an advocate for their professional growth within the Success Division **Process, Playbook & Systems** - Design and own the Enrollment Advisor playbook end to end: applicant outreach cadences, call scripts, objection handling, follow-up sequences, and re-engagement workflows - Establish and enforce a 24-hour first-contact standard — every applicant receives a meaningful outreach within 24 hours of entering the pipeline - Build and continuously refine the full applicant journey from first contact through enrollment close, ensuring no family falls through the cracks - Partner with marketing and operations to align on lead qual…