About the Manager Customer Success Management role
Manager Customer Success Management positions focus on delivering results in their domain. This page aggregates open Manager Customer Success Management roles and what employers typically expect.
About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role In this role, you will be joining the Customer Success team. This is a high-impact and high-visibility position in which you will be responsible for leading a team of Customer Success Managers who own a portfolio of customers, guiding them through their post-sales onboarding process, and acting as a trusted advisor throughout their time with Highspot. You will work closely with the leaders of Services and Account Management to define and implement the customer strategy as well as supporting and coaching the growing Customer Success team. You will play a key role in building and sustaining customer and partner relationships while driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform. You will drive strategic customer success initiatives, enhance operational efficiencies and support team development to ensure high customer satisfaction and retention.
Salary estimate
$102,000 – $138,000/yr
Provided by the employer.
Skills for this role
Customer SuccessSalesAccount Management
Resume tips for Manager Customer Success Management applicants
Lead with measurable achievements relevant to Manager Customer Success Management (numbers, scope, impact).
Mirror the exact keywords from the Manager Customer Success Management posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Customer Success, Sales, Account Management).
Keep it to one page for early-career, two pages for senior Manager Customer Success Management candidates.
Interview preparation
Prepare concrete STAR-format stories that show Manager Customer Success Management outcomes you drove.
Research the employer's product and recent news before the interview.
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Have thoughtful questions ready about the team, tools and success metrics.
About highspot
highspot is actively hiring on Jobedly. Explore their open roles and what it's like to work there.