Maintenance Technician Dispatcher

# **Looking for a Remote Maintenance Technician Dispatcher!** We're not looking for just anyone - around here, we move fast, communicate clearly, and make stuff happen. Sound like your kind of environment? **Are you:** - Someone who takes ownership of your work and doesn't rest until the job is done right? - Naturally organized, with a system for everything and a drive to keep things running smoothly? - Someone who thrives under pressure-staying calm, focused, and solutions-oriented even when things get hectic? - Confident leading people, giving direct feedback, and holding others accountable? - Able to coach technicians, address performance issues, and ensure standards are met every day? At GC Realty & Development, we believe in accountability, proactive problem-solving, and exceptional service. We're seeking a **Maintenance Dispatcher who is also a strong people-leader** - someone who thrives in a fast-paced environment and can drive technician performance while keeping operations running smoothly. If you're highly organized, tech-savvy, and results-driven, this could be your perfect fit. **What We Offer** - **Base Pay: Starting at $10 USD per hour**, with **up to 12% additional monthly compensation** based on performance - **Professional growth support:** GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs, certifications, or skill-building courses that enhance performance in the role. - **Remote flexibility:** Work from the comfort of your home while being part of a collaborative, high-performing team. - **Strong company culture:** We value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together. - 10 days of accrued PTO in the first year - 6 US holidays plus your birthday off **Role Overview** As a **Maintenance Dispatcher**, your primary responsibility is to **lead and manage a team of maintenance technicians.** You will set daily expectations, provide coaching, hold technicians accountable to performance and documentation standards, and ensure they deliver high-quality work on time. **You will also coordinate daily maintenance operations**-assigning work orders, prioritizing urgent requests, and serving as the central point of communication to keep technicians, residents, and internal teams aligned. **Key Responsibilities** **Leadership & Accountability** - Set daily expectations for technician start times, routes, documentation, and communication. - Provide real-time coaching and feedback to improve technician performance. - Address missed appointments, delays, incomplete notes/photos, or communication issues immediately. - Document performance concerns and partner with leadership when corrective action is needed. **Dispatching & Operations** - Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders. - Monitor technician progress, update job statuses, and communicate changes across teams in real time through AppFolio, Podio, and internal channels. - Communicate proactively with residents to confirm appointments, share updates, and manage expectations. - Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders. - Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts. - Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements. **Required Qualifications** - 5+ years of experience in dispatching, scheduling, field service coordination, or maintenance operations. - Proven ability to manage and dispatch **3-5 technicians simultaneously** while holding them accountable and minimizing downtime or overlap. - **At least 3 years (5 preferred) of direct people management experience** in a performance-driven role, includi…