Leasing Specialist - Citizen on Constitution

## Description We are seeking a driven and self-starting Customer Experience Specialist who is passionate about exceptional customer service and has proven lease-up experience. The ideal candidate will be enthusiastic about engaging with prospective residents, guiding them through the leasing process, and contributing to the success of a thriving new community. From marketing initiatives and community tours to renewals and move-ins, you will play a key role in shaping the success of a new community while staying sharp on market trends, technology, and best-in-class customer care. If you are detail-oriented, goal-driven, and take pride in showing up on time, prepared, and ready to win the day, this is your opportunity to grow with a company that is passionate about excellence. **Pay:** $20 per hour + move-in and renewal bonuses **Location:** Citizen on Constitution - Colorado Springs, CO Duties and Responsibilities - Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community. - Assist with community marketing efforts to build awareness and drive traffic of prospective residents. - Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions. - Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases. - Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource. - Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects. - Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files. - Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation. - Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community. - Promote positive resident relations through responsiveness, professionalism, and a commitment to service. - Receive and triage maintenance requests, creating work orders and coordinating resolutions. - Monitor property appearance and safety concerns, reporting issues promptly. - Participate in required training and development activities, including occasional travel and weekend work. - Other duties as assigned. Qualifications and Requirements - Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills. - Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups. - Must be consistently detail oriented. - Ability to recognize personal shortcomings. - Excellent written and verbal communication. - Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred. - Arrive to work on time. - Must pass background check and drug screening. **Pre-Qualifications (these are the most important items)** - Able to work in unison with a team. - Takes full responsibility for actions and works collaboratively to find solutions. - Coachable. - Positive Attitude. - Ability to listen and understand intents and goals. - Relentless problem-solving skills. - Ability to think 2+ steps ahead and anticipate what comes next. - We are all broom pushers. Must be willing to work and support at all levels. - We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively. - Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People. Physical Demands - Ability to climb up to four flights of stairs to access apartments. - Ability to walk several acres to tour community. - Some lifting; up to 25lbs. - Ability to sit or stand for long periods at a time. Initial Training and Orientation - Garrett…