IT Systems Administrator

About Us Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics. With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go. About the Job Connected International is seeking a hands-on IT Support Administrator to own the technology operations across our Sacramento HQ and growing network of retail and operational sites throughout California, Arizona, and Florida. This role is the single point of accountability for all IT infrastructure, hardware, software, and user lifecycle management across the company. The ideal candidate is self-directed, technically versatile, and available outside of standard business hours to keep a multi-site operation running without interruption. If you thrive in fast-paced environments where priorities shift, problems need solving on the spot, and no two days look the same, this role is for you. What You Will Do Hardware & Device Management: Manage, maintain, and audit all laptops, desktops, iPads, and tablets across the organization Troubleshoot and resolve hardware issues across all company sites, coordinating repairs and replacements as needed Oversee laptop procurement, configuration, deployment, and equipment return processes Maintain physical servers and smart safes to ensure optimal performance and security Conduct regular equipment audits and maintain accurate asset inventory Network & Infrastructure: Support configuration and maintenance of network infrastructure across all internet and server locations Troubleshoot network connectivity issues and ensure consistent, optimal performance at all sites Configure and support VPN and remote access solutions; assist users encountering VPN issues Monitor network performance and implement proactive optimizations Implement and maintain security measures to protect against internal and external threats User Lifecycle Management: Manage end-to-end IT onboarding and offboarding for all employees, including provisioning and deprovisioning access across all platforms Administer user accounts across all software platforms without automated SSO or HRIS integration, ensuring timely access changes upon hire and termination Enforce password policies and security compliance standards across all systems Assist users with account access issues, password resets, and software troubleshooting Software & Account Administration: Administer all software accounts; Google Workspace accounts, Apple IDs, Microsoft accounts, and Adobe accounts Manage Google Voice numbers across business operations Administer carrier and service accounts including Comcast, T-Mobile, Apple, Google, Adobe, and Microsoft Track and manage software licenses, renewals, and access across the full software portfolio Identify opportunities to consolidate or streamline software spend and access management IT Partner & Vendor Management: Coordinate with vendors for IT services, equipment procurement, and ongoing support Serve as primary liaison to the company's external IT hardware procurement partner Manage vendor relationships, evaluate service quality, and escalate issues as appropriate Jira Ticketing & Documentation: Administer the Jira Service Management ticketing system, managing IT support requests, onboarding/offboarding workflows, credit memos, delivery and cash pickup logs, and product/strain management forms Maintain accurate, up-to-date doc…