IT Specialist

**Job Title:** Information Technology Specialist **Reports to:** Corporate Information Technology Director **Job Summary** The Information Technology (IT) Specialist provides technical support and assists the Information Technology department in meeting the organization’s technology needs. The Specialist is responsible for responding to process, product, and service requests submitted via online support ticketing system, emails, phone calls, and in-person visits. The role is also responsible for the day-to-day operational activities of cyber security, help desk support, and network and systems administration. **Essential Duties** - Support onsite and remote end-users with IT related problems (e.g., troubleshooting, installation, system implementation, etc.)in a responsive and service-oriented manner, maintaining incident management system to give end-users a positive IT experience. - Provide on-call support on a scheduled rotation. - Set up, manage, and maintain laptops, personal computers, printers, mobile devices, and other IT related equipment and maintain accurate asset inventory. - Train staff on the use of technology features and functionality for hardware and software applications. - Lead day-to-day cyber security efforts including monitoring security alerts, coordinating incident response, and implementing best practices for endpoint protection, phishing defense, and user awareness. - Manage the organization’s cyber training solution including user enrollment, training assignment, completion tracking, and reporting. - Develop and maintain standard operating procedures for monthly security training, ensuring all employee complete required modulesand completion rates meet organizational targets. - Coordinate with organizational leadership to ensure cyber security compliance and address non-compliance according to policy. - Create and administer user accounts and profiles in Active Directory. - Maintain and support the desktop environment including supporting multiple operational systems(Windows, MAC, Apple iOS), patches, service packs, etc. - Install and manage network printers on local area network. - Develop and manage intranet content and engine to support organizational communication and collaboration. - Assist IT department withother support needs andproject work to grow the technology infrastructure of the organization. **Required Skills and Abilities** - Ability to establish priorities, work independently, and proceed with objectives without direct supervision. - Willingness to be open to new ideas and pivot when necessary. - Ability to work effectively with people across different teams, departments, and physical locations. - Ability to present information and recommendations in verbal, written, and presentation forms in a clear and concise manner. - Ability to break down complex problems into smaller, manageable parts. - Capacity to think critically, troubleshoot, and problem solve. - Ability to note and address small errors or inconsistencies in products or processes. - Ability to maintain a positive and professional demeanor in all interactions. **Education and Experience** - Knowledge of information technology systems, software, and hardware normally acquired by the completion of a technical certificate in information technology, cyber security, or systems administration or equivalent work experience. - Minimum of three years of experience as IT Specialist, Help Desk Specialist, Network Administrator or similar role. - Experience working with O365,Active Directory, MAC, and Apple iOS. **Physical Requirements** - Ability to sit, stand, walk, and move around for extended periods of time. - Capability to lift and carry objects of various weights up to 50 pounds occasionally. - Proficiency in using hands, fingers, and arms for tasks such as typing and writing, grasping, pinching, and manipulating small objects. - Sufficient visual acuity to read documents and recognize details at close and distant ranges. - Abil…