Senior Professional Services Engineer - West

About Us Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! Summary Temporal customers are building some of the most critical, reliability-sensitive systems in production. They choose Temporal to move faster, ship with confidence, and operate durable workflows at scale. As a Senior Professional Services Engineer , you will help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted). This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived. What You’ll Do Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning Identify and remove early activation blockers before they become escalations Help customers stand up and operate Temporal Server in production, including self-hosted environments Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes What You’ll Bring Experience delivering and operating production systems where reliability and incident response matter Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript Experience deploying and operating production services in cloud and or self-hosted environments Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach Strong debugging skills and ability to navigate ambiguity and messy real-world constraints Ability to teach and enable other engineers, not just deliver the work directly Nice to Haves Experience with workflow orchestration systems, distributed task processing, or durable execution concepts A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models Proven ability to create reusable reference architectures, templates, or internal enablement programs Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements Background in working with partners o…