IT Service Desk Specialist

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Service Desk Specialist based in United States.** This role provides essential technical support within a remote IT service environment, helping users resolve application, infrastructure, and system-related issues. The position focuses on troubleshooting, maintaining, and optimizing Windows-based systems and enterprise applications. You will support a range of users by managing service requests, resolving incidents, and ensuring reliable access to critical platforms. The role offers the opportunity to work with government-focused technology environments and contribute to secure, efficient IT operations. You will collaborate with customers, stakeholders, and technical teams while applying strong analytical and communication skills. This position is ideal for an IT professional who enjoys problem-solving, user support, and continuous improvement in a structured environment. ### Accountabilities: The IT Service Desk Specialist is responsible for delivering effective technical support, maintaining system reliability, and ensuring users receive timely assistance across enterprise applications and infrastructure. The role requires strong troubleshooting capabilities, attention to detail, and the ability to manage multiple support priorities. - Administer and support Microsoft Windows Server environments, including Active Directory services, user accounts, group policies, and troubleshooting activities. - Resolve technical issues related to application deployments, infrastructure components, software applications, and server environments. - Manage and prioritize support requests through ServiceNow ticketing systems while ensuring timely resolution and accurate documentation. - Provide second-level support for Active Directory, client IT systems, telecommunications, and web-based applications. - Support users with troubleshooting, testing, maintenance, and optimization of software applications and systems. - Perform user account management activities, including credential maintenance, account archiving, and monitoring for unusual login activity. - Assist with end-user training for new and updated systems, applications, and technology solutions. - Collaborate with customers and internal teams to identify issues, communicate solutions, and maintain service quality. - Support secure and reliable operations within a government-focused technology environment. - Participate in scheduled support coverage, including overnight shifts based on operational requirements. ## Requirements: The ideal candidate brings hands-on IT support experience, strong troubleshooting skills, and the ability to communicate effectively with technical and non-technical users. Candidates should demonstrate knowledge of Windows environments, service desk operations, and enterprise support practices. - High school diploma required. - Minimum of three years of relevant IT support experience. - At least two years of hands-on experience supporting and troubleshooting Windows systems in an Active Directory environment. - Experience working with ServiceNow or similar ticketing platforms. - Previous help desk or service desk support experience. - Knowledge of Active Directory, including group policy and group policy preference configuration and troubleshooting. - Ability to install, maintain, and troubleshoot desktop software applications. - Strong analytical skills with excellent attention to detail and problem-solving abilities. - Strong written and verbal communication skills for interacting with users, stakeholders, and technical teams. - Ability to obtain and maintain a Federal or DoD Public Trust clearance. - Must be a U.S. Citizen or Green Card holder. - Ability to work the required bi-weekly schedule, including overnight hours. - Preferred qualifications include Linux server experience and ITIL v4 knowledge or certification. ## Bene…