IT Help Desk I

## Location: Arlington,Washington,United States **Starting Wage: $22.00/hr** **Company Standards** At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. **Responsibilities** - Support our internal systems via end user support requests - Completes projects/tasks and research as needed by tier II. - Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc. - Transport, adjust, clean and install/configure computing and related equipment. - Maintain inventory of all equipment - Provide computer troubleshooting and maintenance. - Communicate with technology users and staff to understand, identify, document, and resolve problems - Responds to user requests for service and determines nature and extent of support needed. - Provides tier 1 support to end users and escalates to tier II if needed. - Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations. - Performs hardware/software upgrades to computer equipment as needed. - Answers and problem solve help desk tickets by email, phone or other forms of communication. - Investigates appropriate areas of potential problems, investigates error messages and determines resolution - Reinstalls program or replaces files that are causing errors. - Trains users in basic and advanced use of hardware and software - Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software. - Work nights, weekends and holidays as required. - Performs other duties as assigned. **Qualifications** - Exceptional guest service skills required. - Experience and/or education that enables performance of all aspects of the position. - Understanding of installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment. - Requires sufficient analytical skills to assess problems or unusual situations and develop solutions. - Prefer a working understanding of the casino and individual department operations, goals and objectives relating to Computer & Communications Services. - Prefer knowledge of how to assemble and disassemble computer components, including network cabling. - Requires entry level knowledge of Microsoft Windows workstation & server environment - Requires the ability to independently perform all of the duties of the position efficiently and effectively. - Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used at the casino. - Must have strong communication and training skills and be able to communicate technical information to non-technical users. - Work nights, weekends and holidays as required. **Certificates, Licenses, Regulations** - Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State. **Physical Demands and Work Environment** Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation. [Apply to this job](https://angelofthewinds.recruiterbox.com/jobs/fk0zrus/?apply=true)