Information Technology Ops Manager

The Information Technology Operations Manager leads daily IT operations across multi-site, manufacturing-focused environments in Kenosha and Chicago, supporting sales, order management, production, and core business systems. This role partners within a matrixed IT model to ensure strong local execution, service quality, and business alignment. Responsibilities include enhancing visibility into systems, applications, and assets; maintaining accurate documentation; and strengthening governance with Group IT. The manager oversees service desk operations, demand intake, and sprint-based delivery, while aligning priorities with business leaders. Success is defined by system stability, clear communication, disciplined execution, and reliable IT performance in a high-uptime manufacturing environment. **At a Glance** **Legrand** has an exciting opportunity for an **Information Technology Operations Manager** to join the **Kenall** Team in **Kenosha, WI**. The IT Operations Manager leads day-to-day IT operations across a multi-site, manufacturing-focused environment supporting the Kenosha and Chicago sales and order management functions, manufacturing operations, and core business applications. Operating within a matrixed support model, this role partners closely with decentralized IT teams while maintaining accountability for local execution, service quality, and business alignment. A key responsibility of this role is establishing operational clarity and control across a complex technology environment. The IT Operations Manager will improve visibility into systems, applications, endpoints, and digital assets, update and maintain documentation of the current state environments and work collaboratively with Group IT partners to strengthen governance, standardization, and operational readiness. This role serves as the primary interface between IT and business leaders, translating demand into structured, prioritized work through a disciplined intake and sprint-based delivery process. Success is measured by business system stability, predictable execution, clear communication, and strengthened confidence in IT thanks to consistent follow-through in a manufacturing environment where uptime and responsiveness are critical. ### Responsibilities **What Will You Do?** - Lead day-to-day IT operations in Kenosha and Chicago manufacturing environments. - Manage service desk operations, escalations, and end-user experience. - Establish and maintain visibility into local IT assets, applications, integrations, and endpoints. - Identify, document, and rationalize undocumented or non-standard systems in partnership with Group IT. - Own and operate the IT intake, prioritization, and demand management process. - Partner with business leaders to set expectations around scope, timing, and delivery. - Coordinate ERP and application support to ensure operational stability and continuous improvement. - Provide dotted-line leadership to Software Development Managers to align support and sprint delivery. - Reinforce disciplined execution, communication, and accountability across IT work. ### Qualifications **Job Requirements:** - Strong operational leadership in a matrixed or partially centralized IT model. - Demonstrated ability to bring structure, visibility, and order to complex environments. - Proven relationship-building skills across technical teams and business stakeholders. - Experience managing intake, prioritization, and delivery processes in IT. - Ability to operate effectively in environments with shared ownership and dependencies. - Hands-on experience with IT service management (ITSM) ticketing platforms (e.g., ServiceNow) including incident, request, problem, and change workflows; SLA tracking, prioritization, and escalation management; and knowledge base / self-service enablement. - Working knowledge of network infrastructure (switching, VLANs, Wi-Fi, basic routing/WAN concepts) sufficient to partner with Group IT on network design improvement…