HVAC/R Technical Service Advisor

PDM Group has a proud company history that dates back to 1935. One of our Founding Companies, Hearnen Air Conditioning was one of the first factory distributorships set up by Willes Carrier. We are a leading Industrial and Commercial Air Conditioning Heating and Ventilating Service provider. Our business was founded on responding quickly to our customer’s needs, delivering good quality service and producing a positive result for our customers. We have an office with a fully staffed Service Department in Cranbury, NJ which provides HVAC Service and Maintenance to the Tri-State Area and beyond including Maryland which covers Metro Washington, DC and Northern Virginia. PDM Group has made its name providing the highest quality Engineering, Design Installation and Service. Our Engineering and Installation Department specializes in Design Build Applications from the simplest to the most complex including air conditioning, heating, piping and process systems guaranteed to meet your specifications. PDM Group sells, installs and services all major brands of HVAC Equipment including Process and Comfort Chillers. We specialize in control systems including Building Automation, Process Chillers, and Cooling Towers for the Plastics Industry and specialty equipment such as Desiccant Dehumidifiers for the Food, Pharmaceutical and Process Industries, Humidification Systems and Data Center Cooling Equipment. We set high standards for all our employees and sub-contractors. Their attitudes and skills are expected to reflect our company’s commitment to exceed your expectations in everything we do. HVAC/R Technical Service Advisor Position Overview The Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy. Responsibilities Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards Correspond with technicians to clarify any technical information Report quality issues or concerns to management, work through resolutions when applicable/directed Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals Extract pull-through work from service calls and preventative maintenance visits Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards Develop meaningful relationships with customers to encourage trust and loyalty Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision Follow up with customers on quoted work and coordinate with service team if approved Stay current with changing industry standards Work with team members to facilitate calls, manage workflow, and provide a positive customer journey Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference Work with management to meet company goals and deliverables Minimum Qualifications Education/Experience: High School diploma or GED Five (5) years' experience in mechanical service, mechanical field estimating, or related field OR Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations Preferred Qualifications HVACR Mechanical Technical Expertise Field estimating experience Ability to multitask in a fast-paced environment Verbal & written communication skills Attention to detail and organizati…