Operations Internship, Madrid

Operations Internship, Madrid PropHero is an AI-driven marketplace transforming property investment . Backed by global VCs and founded by McKinsey alumni, we’re expanding our team . Join our thriving, and flexible culture , surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs— be part of the future we’re building! We are value-driven! 🤝 BELIEVE : We have a contagious passion and entrepreneurial spirit. 🔍 CONNECT : We care for each other and create a “one-team” spirit. 📈 RAISING THE BAR : We push for exceptional performance and never settle for mediocrity. 🔥 OWN IT : We are owners no matter the circumstances. 🌐 DELIVER : We deliver meaningful, measurable outcomes driving a positive impact. Do these values resonate with you? Keep reading! Mission Act as the internal first point of contact for day‑to‑day operational support, ensuring teams (~130 employees across Madrid and Valencia) can work smoothly and without bottlenecks. Maintain productivity by resolving issues quickly, identifying inefficiencies, and designing processes, tools, and documentation that streamline workflows and prevent recurring problems. This is a hands‑on, execution‑focused role operating within the standards set by the Operations and DevOps/Security functions. Key responsibilities Operational support & workflow efficiency Manage and prioritize the internal request queue, resolving blockers promptly and keeping employees informed. Identify patterns, friction points, and opportunities for automation to reduce turnaround times and improve the internal user experience. Process optimization & continuous improvement Map existing workflows, detect inefficiencies, and propose improvements. Implement more agile processes for repetitive tasks (access requests, internal operations, onboarding/offboarding), document procedures, and contribute to building tools that help the company scale without increasing operational load. Device & access operations Coordinate the operational lifecycle of devices and access: provisioning, configuration, retrieval, and execution of joiner–mover–leaver actions. Ensure accounts, permissions, and access rights follow the processes defined by HR and DevOps/Security. SaaS & tooling administration Maintain an up‑to‑date inventory of tools and licenses, optimize usage, reclaim unused seats, and flag unmanaged or shadow IT. Ensure order, efficiency, and control across the operational tooling ecosystem. Security & compliance operations Support the execution of security best practices from an operational standpoint: baseline compliance, MFA enrollment, awareness campaigns, and process adherence. Ensure workflows meet the standards defined by the security function. Explicitly out of scope Network and security architecture; vendor contract or SLA negotiation; strategic tooling decisions; disaster‑recovery ownership; and security policy definition. This role executes and optimizes processes within the framework defined by Operations and DevOps/Security. Requirements Currently studying or recently graduated in Computer Science, IT, Business Administration, Operations, or a related field. Ability to understand operational workflows and identify inefficiencies. Comfortable resolving basic Windows/macOS issues and managing access workflows. Service‑oriented, strong communicator, proactive, and focused on continuous improvement. What can we offer you: 🚀 Growth Mindset We believe in pushing boundaries and embracing challenges. Whether it’s exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops. 🌎 A Diverse, Collaborative Team Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation. 📚 Continuous Learning & Deve…