Hubspot Admin

Company Overview: Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers. Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care. We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you. Mission: Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like. Job Type: Full Time Location: Remote - PST or MST time zone preferred Position Overview: The HubSpot Administrator is responsible for the administration, configuration, optimization, governance, and ongoing support of Strive Pharmacy’s HubSpot platform. This role serves as the primary internal owner of HubSpot and ensures the system supports effective sales, marketing, partnership, customer-service, and reporting processes. The HubSpot Administrator translates business needs into scalable CRM solutions, maintains system integrity, improves user adoption, and ensures data is accurate, secure, consistent, and actionable. The position partners closely with Sales Leadership, Sales Enablement, Marketing, Partnerships, Operations, Analytics, Information Technology, Compliance, and other stakeholders to design workflows, manage pipelines, automate business processes, maintain integrations, and develop reporting that supports informed decision-making. Success in this role requires deep HubSpot expertise, strong systems thinking, disciplined data governance, and the ability to balance immediate business needs with long-term platform scalability. Key Responsibilities: Serve as the primary administrator and subject-matter expert for Strive Pharmacy’s HubSpot platform. Configure, maintain, and optimize HubSpot Sales Hub, Marketing Hub, Service Hub, Operations Hub, and other licensed HubSpot products as applicable. Manage users, teams, roles, permissions, access levels, licenses, and security settings. Create and maintain contact, company, deal, ticket, custom-object, and activity properties. Design and maintain sales pipelines, deal stages, ticket pipelines, lifecycle stages, lead statuses, qualification criteria, and routing rules. Build, test, document, and monitor workflows, sequences, task automation, lead assignment, notifications, approvals, and other automated processes. Partner with business leaders to gather requirements and translate operational needs into scalable HubSpot configurations. Evaluate requests for system changes and recommend solutions that improve usability without creating unnecessary complexity or technical debt. Maintain CRM architecture, naming conventions, property standards, documentation, and governance practices. Monitor system performance, adoption, workflow execution, sync errors, and data-quality issues. Troubleshoot user, configuration, workflow, integration, reporting, and automation issues. Manage data imports, exports, updates, enrichment, cleansing, deduplication, and record-merging activities. Establish and enforce data-quality standards related to required fields, record ownership, formatting, completeness, accuracy, and timeliness. Conduct recurring audits of contacts, companies, deals, activities, pipelines, workflows, permissions, and system usage. Create and maintain dashbo…