Hub Supervisor - Store 8057 Randolph, MA

## **Job Description** **HUB Supervisor Job Description** The HUB Supervisor role is a fast paced, supervisory position in our hub store. This role will oversee a team of order fillers and inventory specialists. The role will involve, pulling and assembling orders to be delivered within a 45 min window, coordinating shipping and receiving of merchandise, maintaining a dispatch log and customer database. The role will also involve investigating customer complaints, lost or damaged merchandise and shipping shortages. **ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:** • Select specific trucks for each route based on volume and equipment availability; • Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck; • Maintain database of customer locations, time windows and other information as directed; • Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility; • Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met; • Perform routine filing and maintenance of records; • Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals; • Coordinate shipping and receiving of merchandise; • Assemble and fill customer orders to be delivered within a 30 to 45-minute window; • Perform inventory and cycle counts; • Handle store opening and closing duties; • Handle cash, cash counts and deposits; • Stock and pull parts; • Answer phones; • Keep store and front counter clean; • Keep warehouse clean and provide a safe work environment; • Inform management of issues related to warehouse and deliveries. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Requirements:** • High School Diploma or GED; • 1 to 2 years’ warehouse experience or similar discipline; • Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management; • Ability to learn the delivery area to coordinate drivers’ deliveries; • Knowledge of distribution and transportation industry; • Excellent organization skills, with the ability to multitask; • Ability to communicate effectively both orally and in writing; • Strong customer orientation; • Excellent interpersonal and communication skills; • Commitment to company values; • Computer proficiency; • Valid driver’s license and insurance; • Reliable transportation to get to work; Company vehicles are provided for deliveries • Must be able to pass a criminal background Check **PHYSICAL DEMANDS** • Typical 9-hour day to include walking, squatting and lifting. To perform the duties of this job, the team member must be capable of working in a fast-paced environment; • Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing; • Ability to work on feet (stand and walk) for entire assigned work shift; • Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (10 feet) with use of stool or ladder when necessary; • Due to operation of vehicles and equipment, exposure to danger or hazards may occur; • Able to move heavy objects with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc. • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential…