Housekeeping Manager | Faro Blanco Resort & Yacht Club

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. - Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. - Handle guest complaints ensuring guest satisfaction. - Hire, train and develop team members and ensure all required training is complete according to standards. - Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. - Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. - Ensure all end of month reports are completed to standard. - Assist staff with their job functions to ensure optimum service to guests. - Monitor and maintain cleanliness, sanitation, and organization of assigned areas. - Manages all aspects of employee performance to ensure productivity and a quality work environment. - Maintains Housekeeping Department’s annual budget. - Performs housekeeping, laundry, and houseperson functions whenever necessary. - Other duties as assigned. **Responsibilities** Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. **Qualifications** - Minimum 1-3 years of housekeeping management experience in the hospitality industry. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - High school graduate or equivalent, some college preferred. - Bilingual English/Spanish a plus. - Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment. ### About the Team Shaner Hotels has an amazing opportunity to join our team at our Faro Blanco Resort & Yacht Club, located in beautiful Marathon, Florida. Set on Marathon's waterfront, Faro Blanco Resort & Yacht Club is easily identifiable by its historic lighthouse. A full-service marina, 125 accommodations, and a restaurant maintain our status as the premier resort in the Florida Keys. From weddings with the harbor in view to fishing charters and onsite Jeep rentals, experience the best of a resort that puts you near all the water activities you can handle. ### About the Company **Shaner Hotel Group** Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!