Head of Operations for Basketball Academy

Do you thrive in fast-paced environments where you must manage multiple priorities without having complete control over every variable? Are you energized by the challenge of creating order from chaos and building systems that scale? Can you hold staff accountable to high performance standards while developing them into better professionals? Do you take ownership of results even when you don't control every step of the process? Are you comfortable being the person others look to for answers, structure, and leadership during busy periods? If you answered "yes" to these questions, continue reading. ## Role Overview We're seeking a Head of Operations to drive operational excellence across Team Esface. This role will manage our HQ operations staff, implement and maintain effective systems, and ensure smooth program delivery while upholding our high standards of customer service. You'll be accountable for results while working through and developing others. ## Key Responsibilities ### Staff & Performance Management - Conduct regular 1:1s with HQ operations staff - Manage and optimize KPI system for accountability - Lead weekly/quarterly performance reviews - Create and maintain staff scheduling processes - Oversee operational staff development ### Program Operations & Communications - Oversee all outbound customer communications - Manage facility scheduling and relationships - Ensure efficient program operations - Maintain high customer satisfaction levels - Coordinate with program directors ### Systems & Process Development - Create and document operational processes - Implement and maintain operational standards - Optimize existing workflows - Train staff on processes and procedures - Manage technology platforms and tools ### Resource Management - Oversee facility scheduling and relationships - Manage inventory and equipment - Coordinate with CPA on financial processes - Ensure efficient resource allocation - Manage operational expenses ## Required Qualifications - 3+ years of operations management experience - Proven track record of implementing effective systems - Strong project management background - Experience managing and developing staff - Excellent communication and organizational skills - Proficiency with operational tools and systems ## Preferred Qualifications - Experience in youth sports or education sector - Knowledge of basketball operations - Background in customer service management - Experience with scheduling and resource management - Proficiency with G-Suite, Asana, and CRM systems ## Work Environment - Full-time position based at Team Esface HQ - May require occasional weekend presence for events - Fast-paced, collaborative environment - Focus on continuous improvement ## Compensation & Benefits - $83K-$95K (DOE) - Professional development opportunities - Team Esface merchandise and event access - Opportunity to impact youth development through sports ## About Team Esface Team Esface is a youth basketball academy dedicated to transforming young lives through the power of basketball. Since 2005, we've served over 4,000 youth through our club teams, camps, clinics, and private training programs in the SF Bay Area. We're committed to operational excellence and creating exceptional experiences for our community.