Guest Service Agent (FT) - Holiday Inn Express Dallas Medical / Market Center

## Responsibilities - Welcome guests with a friendly and professional attitude during check-in and check-out. - Answer phones and assist guests with questions, reservations, and requests. - Process reservations, payments, and guest transactions accurately. - Resolve guest concerns while delivering exceptional customer service. - Maintain accurate records using Opera PMS. - Learn and utilize hotel systems, including Opera PMS and other technology platforms used in daily operations. - Communicate effectively with housekeeping, maintenance, and other departments. - Keep the front desk and lobby clean, organized, and guest-ready. - Follow all hotel policies, safety procedures, and IHG brand standards. ## Schedule & Physical Requirements Flexibility is required. This position is primarily scheduled for evening/night shifts and weekends, with availability on holidays as business needs require. Candidates must be able to work in a fast-paced environment, stand and walk for extended periods, occasionally lift up to 50 pounds, and move throughout the hotel to support guests and daily operations. ## Benefits - Competitive pay - Employee hotel discounts - Paid training - Career advancement opportunities - Supportive team environment If you are dependable, customer-focused, and enjoy working in a fast-paced hospitality environment, we'd love to hear from you. **Apply today and join the Holiday Inn Express Dallas Medical / Market Center team!** PMHG is an Equal Opportunity Employer.