Manager of Clinical Services

Manager of Clinical Services Location: Remote with some onsite travel as needed. Must be able to work Pacific Time hours Position Summary The Manager of Clinical Services, reporting directly to the Director of Clinical Services, is responsible for the strategic, operational, and clinical leadership of ambulatory and centralized clinical pharmacy programs supporting our health system partner's specialty clinics. This role oversees a team of centralized specialty clinical pharmacists and ambulatory pharmacist-led pharmacotherapy services operating under Collaborative Practice Agreements (CPAs) with physicians across multiple specialty disease states, including oncology, rheumatology, gastroenterology, neurology, etc. The Manager is responsible for the day-to-day management and development of centralized and clinic-integrated clinical pharmacy teams, ensuring the consistent adoption of best practices and the delivery of high-quality patient care. This leader oversees a team of Shields clinical pharmacists who support comprehensive medication management, treatment monitoring, patient education, medication access, and outcomes-based care. The Manager serves as the primary liaison between pharmacy services and clinic leadership, fostering strong interdisciplinary partnerships to ensure seamless integration of pharmacist services into specialty care workflows. The role is accountable for staff recruitment, onboarding, training, performance management, clinical quality assurance, productivity oversight, operational excellence, and program growth. The Manager will drive standardization, regulatory compliance, patient outcomes, and service expansion while ensuring pharmacists operate at the top of their licenses and certifications. Key Responsibilities Clinical Program Leadership Champion the development and implementation of innovative clinical service models that remove barriers to care, optimize medication adherence, and improve patient outcomes across specialty populations. Lead pharmacist services delivered under Collaborative Practice Agreements (CPAs) and other approved clinical protocols, overseeing both clinic-integrated and remote clinical pharmacy teams to ensure high-quality patient care, operational excellence, and consistent implementation of best practices. Partner with physician leaders and clinic management to identify opportunities for program expansion and enhanced patient outcomes. Establish clinical standards, protocols, and best practices across specialty pharmacotherapy services. Monitor and evaluate program performance through clinical outcomes, patient satisfaction, quality metrics, and operational effectiveness. Partner closely with Shields Clinical Pharmacist Education and Development team to develop and enhance the pharmacist onboarding program. Provide subject matter expertise in specialty pharmacy clinical services, supporting the consistent application of evidence-based care practices across disease states and care settings. Relationship Management & Stakeholder Engagement Partner with internal and external stakeholders to support the successful implementation, expansion, and integration of clinical pharmacy services within new and existing specialty programs. Build and maintain strong collaborative relationships with Pharmacotherapy clinic managers, medical directors, physicians, nursing leaders, and operational stakeholders across health system partner specialty clinics. Serve as the primary pharmacy operations liaison for clinic leadership where pharmacist services are integrated. Facilitate ongoing communication regarding staffing, workflows, performance metrics, patient care initiatives, and operational opportunities. Engage stakeholders in continuous improvement initiatives and service line development. Represent pharmacy services within interdisciplinary committees, leadership meetings, and strategic planning efforts. Pharmacist Leadership & People Management Directly supervise clinic-based and rem…