General Aftersales Manager

We are looking for a talented **General Aftersales Manager** to join our **Volkswagen Commercial Vehicle** team in **Southampton.** If you are a dynamic and motivated leader with strong motor trade experience, this is an exciting opportunity to manage all aspects of a busy aftersales department. As a **General Aftersales Manager**, you’ll oversee our workshop, parts, and customer service operations, ensuring departmental objectives are achieved while delivering prompt, efficient, and high-quality service to customers. Bring your leadership skills, commercial focus and passion for customer excellence, and we’ll support you with the opportunity to progress within a well-respected and growing automotive group**.** **Your responsibilities will include:** - Carry out regular reviews of pricing policies, labour rates, discounts and parts pricing - Monitor workshop productivity and ensure the effective use of labour across the department - Examine management accounts and composite figures to support departmental performance - Ensure stocks and services purchased for resale are monitored and sold at a profit - Maintain stock levels, monitor parts inventory and anticipate future parts needs - Handle dissatisfied customers calmly, resolving complaints with sensitivity and involving others when needed - Ensure the aftersales department is adequately staffed to achieve objectives and provide a prompt, efficient customer service - Ensure staff maintain up-to-date knowledge, improve technical skills and achieve the overall departmental goal, hitting both brand and company standards - Operate within the law, ensuring health and safety legislation, internal procedures and environmental regulations are followed for overall site operation **What you will need to be a General Aftersales Manager** **at Van Mossel UK:** - Main dealer experience or experience in a comparable motor trade aftersales management role - Exceptional leadership skills with the ability to manage, motivate and develop a high-performing team - A personable approach with a polite, courteous and customer-focused manner - Self-motivated, commercially aware and able to lead by example - Computer literate with strong communication skills - Able to work to tight deadlines while maintaining high standards **Hours of work will be:** 45 hours, Monday to Friday, 8 am to 6 pm **What you will get in return:** A competitive salary of **£55,000 with bonus and OTE up to £79,000 per annum** As well as your salary, you’ll enjoy a range of great benefits designed to support your wellbeing, career and lifestyle: **Company Car –** A wide selection from our company demo fleet **Car Benefit Scheme** - Lease a Car from as little as £209 per month. **Vehicle Purchase Discount** on various brands. **Company Discounts** on MOTs, servicing, parts and accessories for you and your family. **Retail & Lifestyle Discounts** - Access to 100+ rewards with Simply rewards, including gym memberships and local offers. **30 Days’ Holiday** (including bank holidays) **Career Development & Training** - Industry-leading brand training and ongoing support through our in-house learning management system. **Health Cash Plan** - Includes mental health support, GP consultations, and cashback on dental, optical and prescription costs, plus access to private consultations. **Pension** - Contributory pension through Aviva. **Life Assurance** - Providing peace of mind for your loved ones. **Cycle to Work Scheme** - Save money while supporting a healthier commute. **Refer a Friend Scheme** Earn up to £2,000 on introducing successful employees. **Social Events** - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips *Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.* **Why Join Van Mossel?** We are proud to be part of Van Mossel Automotive Group; an award winning, people orienta…