Front of House Supervisor - Dining Services (Centerpointe) #721837315

## Description **Cal Poly Pomona Enterprises Employment Services** **ANNOUNCEMENT OF POSITION VACANCY** **** **SUMMARY**: Under general supervision of the Manager or Assistant Manager, the Supervisor is responsible for leading a team to accurately and efficiently operate the food service operations as directed by the Assistant Manager or Manager. The supervisors are leaders in creating an uplifting experience for our customers and employees. The general responsibilities of the position include those listed below and vary based upon a variety of factors including business necessity, location, and customer requests. **** **SOME OF THE THINGS THAT YOU WILL GET TO DO (this is just a small sampling of work variety):** - Responsible for ensuring staffing levels are appropriate and prepared for service. - Ensures compliance with established laws and regulations within their assigned area. - Ensures continued adherence to all Foundation standards and procedures within their assigned area. - Attends a variety of meetings as directed by the Assistant Manager. - Orders, receives, and inventories food and supplies. - Responsible for the effective supervision, training, and coaching of crew members. - Ensures the readiness, organization, sanitation of area(s) assigned. - Ensures compliance with cash register and credit card policies and procedures in all area(s) assigned. - Resolves equipment, maintenance, and facility issues quickly and effectively. - Ensures inventories of food and supplies are sufficient and prepared for service. - Interacts directly with customers and vendors to resolve issues and complaints in a timely manner. - Responsible for ensuring work schedules are communicated appropriately and time is recorded per foundations standards. - Ensures staff report to work on time, in uniform, and ready to work. - Required to communicate with co-workers, vendors, and other departments with professionalism and respect. - Maintains positive behaviors and actions and provides the highest quality of service to customers at all times. - Reports all accidents and injuries in a timely manner. - May prepare a variety of food and beverages, receive and store inventory, move and lift foodstuffs and supplies and prepare meals for customers. - Responsible for submitting a variety of reports in an accurate, timely manner. - Ability to adhere to a regular work schedule, to include evenings, weekends and holidays based on location/needs of business. - Performs other duties as assigned. **** **SUPERVISION:** Responsible for the training of staff necessary to carry out effective operations of the area assigned ;directly supervises part-time, full-time and student staff based on unit structure. Ensure performance is acceptable and provide feedback for improvement; may assist in supervising the activities of contracted staff providing services that may include custodial, landscaping, trash collection, pest control, repairs and other facility services. **** **** **MINIMUM QUALIFICATIONS:** - High School diploma or equivalent. - A minimum of 2-3 years supervisory or lead experience in a high-volume foodservice operation. - At least 6 months of experience delegating tasks to other employees and/or coordinating task of two or more employees. - Servsafe Managers or equivalent certification. - Strong communication skills and interpersonal skills. - Ability to provide good customer service and respond positively to complaints. - Ability to interpret and apply policies and procedures to variety of situations. - Ability to be resourceful and to take initiative. - Ability to work cooperatively in a multi-ethnic environment. - Flexibility to adjust to changing schedules; open to new ideas and adaptable to changing technology. - Strong writing skills. - Must understand the Mission, Vision and Values of the organization and lead based on those concepts. **** **PREFERRED QUALIFICATIONS:** - Three years of successful supervisory experience in a college or universi…