Delivery Manager

The Role (Describe the role): As Project Manager, you will play a pivotal role in Anchanto’s global delivery organisation. You will be responsible for managing full lifecycle projects for our global customers from initiation to Go-Live, ensuring revenue unblocking, meeting customer satisfaction (CSAT) and Net Promoter Score (NPS) goals, and delivering on time, within scope, and within budget. Key Responsibilities: Define and manage project scope, objectives, and key deliverables in collaboration with stakeholders and senior management. • Develop and maintain detailed project plans (schedules, budgets, resources, communications) and ensure adherence as the project evolves. • Lead and coordinate cross-functional teams (internal, external clients, vendors) to achieve milestones and deliverables. • Proactively manage project risks and issues; implement mitigation plans and escalate when necessary. • Monitor and report project progress—budget, schedule, quality, scope, and stakeholder satisfaction—as the single point of contact (SPOC) for customers. • Manage multiple client relationships simultaneously to ensure strong outcomes, effective communication, and high customer satisfaction (CSAT/NPS). • Ensure Go-Live readiness, smooth transition to support or operations, and complete project closure including lessons learned. • Align project execution with organisational strategies and revenue objectives to support global customer delivery and success. • Build and maintain strong customer relationships, negotiating effectively and independently leading stakeholder meetings. • Drive end-to-end project delivery with strict adherence to schedule, cost, and quality standards. Essential Requirements: Minimum 5 years’ experience as a Project Manager in the Supply Chain domain within large global enterprises. • Proven ability to manage complex, multi-stakeholder projects with a focus on Logistics/Supply Chain. • Demonstrated expertise in creating and managing project plans, tracking deliverables, and proactively managing risks to achieve both short- and long-term goals. • Experience delivering and supporting end-to-end engagements in the Supply Chain domain. • Excellent written, verbal, and negotiation skills. • Strong stakeholder management skills. • Proven track record of successfully managing multiple concurrent projects. • PMP or equivalent project management certification is a plus. • Proficient in French language. • Immediate joiners preferred. Personal Attributes: Outcome-focused and results-driven project management professional. • Solution-oriented thinker with a strategic, big-picture perspective and attention to detail. • Resilient and composed in navigating complex or challenging situations. • Highly organised, with the ability to prioritise and manage multiple tasks effectively. • Collaborative mindset with strong ethics and a values-driven individual.