Front Desk Supervisor

DEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-Exempt POSITION SUMMARY: The Front Desk Supervisor is a key leader in creating unmatched guest experiences through exceptional service. This role supports the front desk team by overseeing daily operations, mentoring team members, and ensuring seamless guest interactions from check-in to check-out. The Front Desk Supervisor serves as a role model, inspiring the team to deliver Coury Hospitality’s signature service while maintaining accuracy, professionalism, and care. RESPONSIBILITIES: Supervise and support the front desk team to ensure smooth daily operations and memorable guest interactions. Greet guests warmly, handle check-ins, check-outs, room changes, and resolve issues with professionalism and efficiency. Train, mentor, and motivate front desk agents, holding the team accountable to service and performance standards. Act as a resource for guests by providing hotel and local information and ensuring special requests are fulfilled. Manage cash handling, billing, and guest accounts in accordance with hotel policies and accounting procedures. Partner with other departments to ensure seamless guest experiences and effective communication. Handle guest feedback and service recovery with professionalism, turning challenges into positive outcomes. Monitor the lobby and front desk area to maintain a welcoming, safe, and organized environment. Step in as needed to cover front desk shifts and demonstrate leadership during peak times. Protect guest confidentiality and practice strong safety and security measures. Perform additional duties or adjustments as directed based on business needs. QUALIFICATIONS: One to two years of front desk or guest services experience required; prior supervisory or team lead experience preferred. Strong communication, problem-solving, and multitasking skills in a fast-paced environment. Natural leader with a positive, approachable demeanor who remains calm under pressure. Comfortable with hotel management systems and adaptable to new technology. Flexible availability, including evenings, weekends, and holidays. PHYSICAL DEMANDS: Ability to stand for extended periods. Frequent walking, bending, and light lifting up to 25 lbs. Ability to work in a busy front office environment and handle high guest volume. Ready to Join Us? Turn your leadership, professionalism, and commitment to service into moments that matter.Apply today and join Homewood Suites San Diego Hotel Circle, where your dedication makes a real difference. Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.