Front Desk Medical Receptionist (Colorado Springs)

The Aspire Front Office Medical Receptionist is a vital part of our clinical staff in our mission to cure patients who suffer from allergy and sinus problems. They will **deliver a memorable experience** for our patients with each interaction they have, ensuring patient comfort and satisfaction are top of mind. They will **practice precision everywhere** including completing allergy tests, administering injections and entering patient information into our EMR. They will **share responsibility** with the front desk team, collecting payment and scheduling follow ups as needed. They will **exemplify integrity** in everything that they do, always doing what is best for our team and our patients. **Schedule & Clinic Locations Full-time, 40 hours per week** - **Monday–Thursday:** Flexible start time between **6:45 a.m. and 7:00 a.m.**, with shifts ending around **5:00 p.m.** - **Friday:** **7:45 a.m. – 12:00 p.m.** (half-day Fridays!) Primary coverage in **Colorado Springs clinics**, with occasional support in **Pueblo** or **Castle Rock** as needed **Colorado Springs Main:** 1625 Medical Center Point Suite 190, Colorado Springs, CO 80907**Colorado Springs Northeast:** 6160 Tutt Blvd #210, Colorado Springs, CO 80923 **Broadmoor:** 830 Tenderfoot Hill Rd Suite 350, Colorado Springs, CO 80906 **Castle Rock:** 4535 Milestone Ln Suite B-C, Castle Rock, CO 80104 **Pueblo:** 1315 S Pueblo Blvd, Pueblo, CO 81005 ### What You'll Be Doing *Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.* - Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor. - Reaching out to insurance providers to obtain CT authorizations. - Collecting patient payments for outstanding balances and current appointments. - Answering all incoming phone calls and providing accurate information & resources. - Scheduling follow-up appointments through our scheduling software. - Recording patient health information accurately into the EHR system which includes insurance information, demographic information, referral source, contact information, and PCP information. - Being familiar with our Electronic Health Record (EHR) Practice Management Platform - Preparing and organizing patient paperwork for upcoming appointments. - Scanning and attaching patient records or documents into their charts. - Monitoring incoming pharmacy shipments to prepare for patient pick-up. - Checking incoming mail and processes accordingly. - Ensuring all of the end-of-day reports and logs are accurate and complete. - Stocking the front desk, waiting room, and break room with the necessary supplies. - Scheduling Drug Rep lunches if approved by the provider. - Requesting Medical Records from outside providers. - Assisting in coordinating allergen vial transfers. - Must be willing to cross-train in medical assistant responsibilities to support full-cycle clinic operations. Medical assistant duties include, but are not limited to: - Allergy injections. - Taking patient vitals. - Rooming patients. - Review Medical Assistant testing boards to ensure allergen accuracy. ### Requirements - 6+ months of front desk receptionist (preferably in the Healthcare industry) - Highly prefer a Medical assistant background - Flexibility to travel within assigned region **Preferred education and experience:** - Medical Assistant Certificate, vocational nurse license or related experience - Current CPR Certification **Skills & Knowledge** - Must have basic knowledge of medical terminology - Must possess exceptional customer service skills - Must be able to effectively and clearly communicate with others to exchange information effectively - Must possess the ability to maintain effective working relationship with patients, medical staff and the public - Must possess the ability to react calmly and effectively in a difficult or emergent situation - Requires manual dexterity sufficient to operate a computer/keyboard at (…