Lead, Area Health Information Specialist

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Position Highlights : 📍 Region: Falls Church, VA 🕒 Full Time Schedule: Monday–Friday, 8:30 AM–5:00 PM EST 🚗 Travel: Required — supports multiple sites within the Health System We are seeking an Area Lead to support multiple facilities within the Health Systems in the Falls Church area. This role is essential to ensuring operational excellence, service continuity, and compliance across multiple locations. Travel is a mandatory component of this position, as schedules may fluctuate based on site needs, contractual obligations, PTO coverage, and unexpected call-outs. 💼 What You’ll Do The Area Lead plays a critical role in maintaining smooth operations and delivering high-quality patient health information services across multiple sites. Key responsibilities include: Provide on-site coverage across multiple locations, adjusting schedules as needed Assist with onboarding new employees, supporting training sessions, and mentoring HIS staff Act as a liaison between facility staff and company leadership, ensuring strong client relationships Communicate site challenges, fluctuating volumes, staffing needs, and operational updates proactively Support strategic initiatives aimed at improving productivity, workflows, and service quality Process medical record and ROI requests accurately, timely, and with strict confidentiality Manage high-volume inbound and outbound calls from patients, providers, and requestors Provide status updates, resolve inquiries, and escalate complex issues when appropriate Handle fax and mail operations, including sorting, routing, sending, and maintaining accurate logs Review requests, date-stamp documents, and upload information into HealthSource Monitor shared drives, fax queues, and medical records email to ensure timely processing Create encrypted CDs/DVDs of patient records, maintain chain-of-custody documentation, and ensure correct labeling Assist patients requesting records in person by verifying identity and processing disclosures Monitor and complete patient transfers throughout the day Ensure adherence to HIPAA and privacy regulations at all times Uphold company and customer codes of conduct Maintain working knowledge of facility software systems and site-specific workflows Support productivity standards and help minimize operational risk across the region ⭐ What We’re Looking For We are seeking a candidate who is: Friendly, professional, and dependable Punctual — attendance is critical in this role Adaptable and comfortable with schedule changes and regular travel A strong communicator (verbal and written) Eager to learn and able to master new systems and processes quickly Experienced in leading or supporting a small team (preferred) Motivated to grow within a healthcare or medical records environment Experienced with ROI or EMR systems (required) 🎓 Requirements High School Diploma or GED Ability to work on-site at various locations within the health system Proficiency with computers, email systems, and general office equipment Ability to maintain strict confidentiality and adhere to HIPAA regulations Prior healthcare, medical office, or HIM experience is a plus Supervisory or lead experience strongly preferred To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/o…