Front Desk Agent Overnight

***JOB OVERVIEW:*** Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. . ***DUTIES AND RESPONSIBILITIES:*** - Welcome guests in a friendly, prompt and professional manner. - Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. - Up-sell rooms where possible to maximize hotel revenue. - Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. - Complete and transmit daily accounting reports and prepare them for review by hotel management - Issue, control and release guest safe-deposit boxes. - Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. - Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. - May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. - Promote teamwork and quality service through daily communications and coordination with other departments. - Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. ***Qualifications and Requirements:*** High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: - Frequently standing up behind the desk and front office areas - Carrying or lifting items weighing up to 50 pounds - Handling objects, products and computer equipment - Use a keyboard to operate various property management and reservations systems, etc. Other: - Communication skills are utilized a significant amount of time when interacting with guests and employees. - Reading and writing abilities are utilized often. - Basic math skills are used frequently. - Problem solving, reasoning, motivating and training abilities are often used. - Required to work the overnight shift - May be required to work other shifts, weekends, and/or holidays. **Work Area: Front Office** ### About the Team We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together. ### About the Company At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?