Forward Deployed Transformation Lead (Physical AI)

Forward Deployed Transformation Lead (Physical AI) Location: Hagerstown, MD (Onsite) Ideally based in the Hagerstown / Western Maryland region, or within practical commuting proximity such as Frederick, MD; Martinsburg, WV; Chambersburg / Greencastle, PA; Winchester, VA; or the broader DC / Baltimore outer corridor, with willingness to be onsite daily during deployment, commissioning, and handoff periods. Employment type: Full-time, Regular Type: Individual Contributor About Dexterity Dexterity is the enterprise Physical AI company building intelligent robots for complex industrial work. Dexterity's Mech systems combine Foresight world model, robotics, and Physical AI platform to perform demanding logistics workflows, including trailer loading, trailer unloading, airport baggage handling, etc. at the speed, reliability, and safety levels required for high-volume operations. Dexterity's Foresight World Model powers real-time perception, planning, and execution across physical environments with the interpretability required for industrial deployment. Dexterity is headquartered in Redwood City, California. Dexterity is backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We are a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. The Role Dexterity is seeking a Forward Deployed Transformation Lead (Physical AI) to lead onsite Physical AI deployment execution for a major customer program in the Hagerstown, Maryland area. This role serves as the operational leader responsible for coordinating site readiness, installation, commissioning, training, operational handoff, and customer adoption. You will work across Customer Success, Product, Field Engineering, Field Services, Support, Commercial, and customer operations teams to ensure successful deployment and long-term operational success. Success in this role requires strong technical judgment, disciplined execution, customer-facing leadership, and the ability to translate complex deployment plans into measurable operational outcomes. This is a highly visible role where your decisions will directly influence deployment quality, customer trust, operational readiness, and Dexterity's ability to scale Physical AI systems in production environments. Responsibilities Maintain an integrated execution plan across site readiness, installation, commissioning, training, support readiness, and operational handoff activities. Lead day-to-day coordination with systems integrators, subcontractors, vendors, customer stakeholders, and internal Dexterity teams. This also includes management and coordination with Dexterity's partners to enable successful solution deployment. Drive execution accountability through structured tracking of owners, milestones, blockers, risks, and escalations. Review technical documentation including Statements of Work (SOWs), engineering drawings, requirements documents, responsibility matrices, commissioning plans, safety documentation, and acceptance criteria. Audit field execution against approved technical requirements and project scope. Manage deployment punch lists and drive closure through documented evidence and verification. Validate completion evidence including commissioning reports, inspection records, test results, training completion records, customer signoffs, and acceptance documentation. Identify and resolve gaps between reported completion status and actual operational readiness. Track schedule performance, critical-path dependencies, scope risks, and deployment readiness metrics. Escalate issues proactively with clear recommendations and recovery plans. Partner with customer operations leaders to support decisions involving workflow design, staffing, throughput objectives, operating windows, and system utilization. Capture deployment lessons learned and contribute to continuous improvement of Dexterity deployment methodologies and playbooks. This role begins…