Field Service Technician

## Overview If you have not already done so, please [CLICK HERE](https://surveys.cultureindex.com/s/qDzk8olSDl/97296) To complete a Culture Index Survey ## Description Job Title: Field Service Technician Reports To: Technical Support Manager Position Overview Synchronize IT Solutions is seeking a dependable, client-focused Field Service Technician to provide dispatched onsite technical support for client hardware, infrastructure, and network environments. This role is ideal for a hands-on IT professional who thrives in face-to-face client environments and also contributes to a high-performing help desk team when in the office. The Field Service Technician serves as an extension of our clients’ internal teams—delivering responsive, professional support while upholding Synchronize IT’s standard of proactive, relationship-driven service. Key Responsibilities - Onsite Client Support - Provide dispatched onsite support for hardware, workstations, printers, servers, and network equipment - Install, configure, and troubleshoot switches, firewalls, wireless access points, and structured cabling - Perform workstation deployments, user onboarding setups, and hardware replacements - Diagnose and resolve connectivity issues (LAN/WAN/Wi-Fi) - Assist with project rollouts including office moves, equipment upgrades, and infrastructure improvements - Maintain clear documentation of onsite work and client environments - In-Office & Help Desk Support - Close service tickets efficiently while maintaining high client satisfaction - Provide remote troubleshooting for Microsoft 365, Windows environments, and line-of-business applications - Follow up with clients regarding open projects, deliverables, and system improvements - Collaborate with engineering and security teams on escalations - Ensure accurate documentation within PSA and RMM platforms - Participate in internal process improvement and knowledge sharing Qualifications - Hands-on IT support experience (MSP experience preferred) - Strong understanding of: - Windows 10/11 - Microsoft 365 administration - Active Directory / Entra ID - TCP/IP networking fundamentals - Firewalls, switches, and wireless networking - Experience with ticketing systems and documentation standards - Ability to work independently onsite while representing the company professionally - Strong communication and customer service skills - Valid driver’s license and reliable transportation Preferred Certifications - CompTIA A+ - Network+ - Microsoft Certifications - Cisco/ Meraki / Ubiquiti experience a plus What Success Looks Like - Clients feel supported, understood, and confident after every visit - Tickets are resolved promptly and documented thoroughly - Projects move forward smoothly with proactive follow-up - The internal team experiences support, collaboration, and accountability Why Synchronize IT Solutions? Synchronize IT Solutions is a fast-growing Managed Service Provider serving construction, manufacturing, logistics, healthcare, and professional service organizations across the Southeast. We deliver full-stack managed IT and cybersecurity services with a people-first culture. We believe technology should empower businesses — not slow them down. Our team members are empowered to grow, lead, and make a real impact. Benefits - Competitive pay - Health benefits - Paid time off - Professional development support - Clear growth path within a scaling MSP - Team-oriented culture focused on excellence and accountability If you’re a motivated technician who enjoys being both in the field and part of a collaborative team environment, we’d love to connect. ## Requirements At Synchronize Solutions, we are committed to fostering a diverse and inclusive workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status. As part of our commitment to a safe…