Facilities Director

## **Job Description** **Job Summary:**The Director, Facilities is an enterprise leader responsible for the strategic oversight, operational excellence, and risk management of facilities across 4,000+ retail locations. This role owns national facilities strategy, capital planning, and vendor ecosystems, ensuring store safety, uptime, cost discipline, and brand consistency. Serving as a key partner to Operations, Finance, Real Estate, Legal, and ESG, the Director drives scalable solutions that support growth, resiliency, and long‑term value creation. The ideal candidate will have a background in multisite retail Facilities management with the ability to thrive in a fast-paced, dynamic environment.**What will you do?****Strategic Leadership** - Develop and drive the multiyear facilities strategy that optimizes asset life, reduces total cost of ownership, and enhances the instore customer experience. - Lead enterprise-wide capital planning and prioritization (both reactive and proactive), ensuring investments align with brand standards, operational needs, and financial objectives. - Establish long-term asset lifecycle frameworks and preventive maintenance strategies that improve reliability and mitigate business disruption. - Partner with Finance, Store Operations, Real Estate, and Construction to align facility priorities with broader enterprise initiatives and market strategies. - Strengthen enterprise, field, and vendor relationships through proactive communication, transparent decision making, and reliable partnership. - Provide executive level updates and communication on portfolio health, capital risk, operational readiness, and strategic initiatives. - Build a strong talent pipeline, fostering a culture of accountability, continuous improvement, and operational excellence within the facilities organization. - Lead enterprise level change initiatives, driving adoption of new processes, technologies, and operating models. **Budget Management** - Own the creation, tracking, and management of the annual facilities OpEx and CapEx budgets, totaling $100M combined. - Closely monitor spend and ensure strict adherence to budget targets. - Provide regular reporting and forecasting to finance and senior leadership along with insights to identify risks, opportunities and solutions. **Team & Vendor Management** - Manage a team of 13 facilities professionals supporting across multiple regions. - Lead >300 strategic third-party vendor partnerships, ensuring a scalable, high performing ecosystem capable of supporting thousands of geographically diverse locations. - Create vendor scorecards to ensure performance monitoring and compliance. - Implement regular RFP (Request for Proposal) processes to ensure vendor competitiveness, innovation, and alignment with evolving business needs. **Operational Excellence** - Own enterprise facilities risk management, including emergency preparedness, disaster recovery coordination, and continuity planning to minimize store downtime. - Ensure timely resolution of all maintenance issues and code violations. - Implement preventive maintenance programs to reduce downtime and extend asset life. - Create and monitor KPIs such as work order completion rates by vendor/trade, cost per store, store satisfaction, workorder completion of facilities team members. **Compliance & Safety** - Ensure all locations meet local, state, and federal regulations. - Partner with Legal and Risk teams to address violations and mitigate liability. **Technology & Innovation** - Champion innovation in technology, sustainability, and energy management to advance operational efficiency and ESG goals. - Leverage facilities management platforms to streamline workflows and reporting. **Data-Driven Decision Making** - Use data, analytics, and forecasting to proactively identify trends, risks, and opportunities across the portfolio; guide decision making with actionable insights. - Apply excellent analytical skills to interpret complex da…