Event Support Specialist (Contract)

Position Description Job Title: Event Support Specialist Group/Team: Event Technology & Registration Reports to: Sr. Director, Attendee Support Location: Remote within United States Status: Full-time, Hourly, Non-Exempt Travel Requirements:10%, domestic/international (travel required Nov. 27- Dec. 4) WHO WE ARE [Opus Agency](https://www.opusagency.com/) is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. Our portfolio of clients includes world-shaping brands such as Amazon, Google, Microsoft, Salesforce, ServiceNow, and many others. As we look ahead to 2026 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences. Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As an Event Support Specialist, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future. WHAT WE ARE LOOKING FOR The Event Support Specialist plays a key role in executing event registration support for large-scale corporate events. Responsibilities include responding to attendee inquiries via email and phone, processing registration requests, and managing hotel reservations. This role requires exceptional communication skills, attention to detail, and the ability to navigate event technology platforms. Daily tasks include: - Managing attendee support emails - Processing ticket cancellations, transfers, and registration requests - Updating hotel reservations - Providing clear, professional communication with attendees, clients, and vendors YOU SHOULD HAVE - Previous experience in events, group meetings, and/or hospitality - Excellent written communication skills - Strong customer service and problem-solving abilities - Ability to quickly learn and navigate event technology platforms - Attention to detail and organization - Professional presence - Ability to manage multiple tasks efficiently - Ability to work independently and resourcefully - Ability to maintain high levels of confidentiality ESSENTIAL RESPONSIBILITIES - Assist attendees with registration processes, including ticket purchasing, transfers, and hotel bookings - Respond to attendee inquiries via email and phone with professionalism and clarity - Maintain thorough knowledge of event registration processes - Serve as a liaison between attendees and event management, specifically regarding platform issues - Support event managers in training new team members - Complete tasks as assigned by event project managers - Ensure all proprietary information remains confidential - Travel onsite to provide attendee support as needed (required Nov. 28–Dec. 5) - Assist in tracking accessibility requests, meal preferences, and other attendee needs COMPETENCIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Event Technology – Proficiency in Microsoft Office, event registration platforms, and reporting tools is strongly preferred - Strong Communication Skills – Excellent written communication abilities - Customer Service & Hospitality – Profe…