Inside Sales Representative, Fluentsteam

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. About FluentStream: FluentStream is a fast-growing provider of cloud-based communication solutions designed for small and medium-sized businesses. We empower businesses with a modern, enterprise-grade phone system that's easy to use, reliable, and cost-effective. As a preferred vendor for various franchise networks and business communities, we help organizations streamline their communications while delivering exceptional customer experiences. About the Role: We're looking for a motivated, results-driven Inside Sales Representative to join our growing sales team. This role is a great fit for someone with 2+ years of sales experience who's ready to build a foundation in consultative, solution-based selling within the UCaaS space. As an Inside Sales Representative, you'll spend much of your time building pipeline through outbound prospecting, while also managing inbound leads as they come in, guiding prospects from first contact through qualification, discovery, and close. This role owns the full sales cycle for smaller opportunities (typically 10 users and under), moving fast from first contact to close, while larger or more complex opportunities are handed off to the Account Executive team. You'll develop your consultative selling skills daily while playing a key role in driving new business for FluentStream. What You’ll Do: Prospect and qualify new business opportunities through a consistent outbound cadence (calls, email) combined with inbound leads generated by marketing campaigns Complete a consistent volume of daily outbound touches (50 per day on average) to build and nurture a healthy pipeline Conduct discovery conversations to understand customer challenges, business goals, and technical requirements Deliver tailored product demonstrations that connect FluentStream's solutions to customer needs Use a consultative sales approach to match services to customer needs and successfully manage objections Manage opportunities through the sales cycle, from first conversation through close Own and close smaller opportunities (10 users and under) independently; hand off larger, more complex opportunities to the Account Executive team per established criteria Maintain accurate opportunity tracking and activity updates in Salesforce, and provide reliable pipeline forecasts Keep abreast of UCaaS and telecom industry trends to speak credibly with prospects Collaborate with Sales, Marketing, and Growth teams to ensure a strong customer experience from first contact through onboarding Experience We’re Looking For: 2+ years of experience in sales roles; exposure to SaaS, UCaaS, telecom, or B2B sales environments is a plus Proven track record of meeting or exceeding targets and goals Excels in high-volume outbound activity in a fast-paced, quota-driven environment Strong consultative selling instincts, with the ability to run discovery conversations and handle objections Excellent verbal and written communication skills with the ability to build trust quickly Experience using CRM tools (Salesforce strongly preferred) and sales engagement tools such as Apollo.io and email automation platforms A coachable mindset with a desire to continuously improve sales skills and performance A collabora…