Engagement Supervisor

Cerula Care is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer. Cerula Care is the only collaborative care company co-founded by a psycho-oncologist — and our impact is backed by peer-reviewed evidence, including publications in Clinical Cancer Research and ASCO . More than 22M people living with cancer have behavioral health needs such as anxiety, depression, and distress. We integrate with oncology practices and health systems through the Collaborative Care Model (CoCM) to wrap our members with a behavioral health team, care programming, and outcomes analysis. The Collaborative Care Model is an evidence-based clinical model that has been shown to successfully improve mild to moderate behavioral health needs more effectively than the current standard of care. With program customized to our members, we will be able to improve our members’ behavioral health above and beyond traditional CoCM models. Why Choose Cerula Care We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process! Here is what you should know about our core values as you consider applying. Tenacity. Building a company that transforms behavioral health care is not for the faint of heart — the problems are entrenched, the system is complex, and the stakes for our patients are real. We meet these challenges with grit and persistence, pushing through obstacles that would stop others. We treat setbacks as signals to adapt and try again, not reasons to give up, because the people who depend on us can't afford for us to. Outcomes Focused. We are here to change lives, not to stay busy. Every project, meeting, and decision is measured against whether it meaningfully improves outcomes — for our patients, our partners, and our business. This means saying no to things that don't move the needle and holding ourselves accountable to the metrics that matter. Empathy. We genuinely care about our patients' experiences, needs, and perspectives, placing them at the center of everything we do. By actively listening and seeking to understand the healthcare journey through their eyes, we create solutions that truly address their challenges. This compassionate approach extends to how we treat each other as colleagues — supporting one another enables us to better serve those who depend on our care. Transparency. We believe good decisions are made in the open. We share context generously, communicate honestly about what's working and what isn't, and explain the reasoning behind our choices — to our teammates, our partners, and our patients. This means admitting when we're uncertain, owning our mistakes, and giving one another the full picture needed to do great work. Collaboration. The best work we do is never done alone. We lift each other up, share what we know, and show up for our teammates when things get hard — because a company is only as strong as the people supporting one another inside it. When a colleague is stuck, struggling, or stretched thin, we step in, because this mutual support is what allows us to serve our patients with the care and consistency they deserve. Engagement Supervisor As the Engagement Supervisor, you’ll serve as the crucial bridge between oncology referrals and life-changing behavioral health support. You will act as the primary point of contact for member services while leading, coaching, and developing a team of Engagement Specialists responsible for onboarding and supporting prospective members during a vulnerable time in their lives. In this role, you’ll balance hands-on member outreach with people leadership, operational oversight, and process improvement. You’ll help ensure that every referred patient experiences a compassionate, seamless introduction to Cerula Care while also helping scale and refine our engag…