Duty Manager I

$55,000-$60,000 **SUMMARY OVERVIEW** The Deicing Duty Manager I is responsible for assisting the General Manager with day-to-day deicing operations and providing station support for additional operations assigned to the Deicing Operations Team. The successful candidate should have a strong background in supervising frontline employees with a focus on safety, customer service, and operational efficiency. This airport-based role supports the aviation industry and requires extended work hours, primarily during adverse weather operations. **RESPONSIBILITIES** - Work with the General Manager to develop, implement, maintain, and oversee workforce planning, workflow, and process management to ensure deicing operations perform at optimal levels - Supervise day-to-day deicing operations - Manage deicing activities to ensure work quality standards are met - Work alongside deicing employees to assist in active deicing operations as needed - Provide and facilitate safety training to employees - Ensure all safety policies and programs are adhered to - Promote and support the company’s Safety Management System (SMS) initiatives - Ensure hazards, incidents, and safety concerns are reported and addressed in accordance with company procedures - Review and complete all relevant operational reports accurately and timely - Participate in the development and implementation of operational and safety process improvements - Act as a primary interface to customers alongside the General Manager - Ensure completion and accuracy of required recordkeeping - Assist in recruiting, interviewing, and hiring processes - Communicate performance expectations and company initiatives regularly to employees - Assist in the development and delivery of performance reviews and provide ongoing feedback to improve morale and performance - Manage and diffuse customer complaints by developing, implementing, and communicating corrective action plans - Provide oversight and direction of inventory management and vendor relations - Demonstrate regular, predictable attendance at assigned work location - Report for on-call shifts during severe weather and/or nonoperational months - Perform any additional duties as assigned by management **QUALIFICATIONS** - 18 years of age or older - Must be legally authorized to work in the country of employment. - Minimum one year of Management, Supervisor, or Lead experience required - Fleet maintenance and mechanical knowledge preferred - Must hold a valid driver's license. - Ability to read, write, speak, and understand the English language, including operational documents - Ability to use electronic devices including tablets, computers, and mobile devices - Ability to communicate effectively both in-person and electronically - Pass a background check and drug screen - Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable). Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. **PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE** - Ability to lift up to 70 pounds - Prolonged standing and walking in indoor and outdoor environments - Ability to reach with arms and grasp with hands - Ability to push and pull - Ability to crawl and crouch in confined spaces - Ability to bend, stretch, squat, and kneel - Ability to climb and work at elevated heights - Exposure to moderate and high noise levels - Exposure to biohazards and/or chemicals - Exposure to outdoor elements and severe weather conditions - Ability to hear and respond to spoken voice and audible alarms - Tasks involving repetitive motions…