Driver Manager- Harrisburg PA MDO

Temco Logistics, a proud subsidy of The Home Depot, is seeking a Driver Manager to join our team and help us deliver exceptional service in the final mile. As a Driver Manager, you will play a critical role in ensuring operational excellence and driver success through proactive engagement, compliance oversight, and performance coaching. This position focuses on safety, customer service, and maintaining Temco’s brand standards in a white-glove delivery environment for Home Appliance Installation. Must Have Skills: - Home Appliance Installation or mechanical aptitude who can learn the home appliance installation process. - Transportation Operations knowledge (Routing, Scheduling, DOT & Safety Compliance) - Hands on leadership. Ability to fill in during absences, or busy seasons. () Scheduled: 4am start 10-12 hours shifts M-Sat. Job Responsibilities: - Monitor on‑road operations and support drivers with calls, exceptions, and issue resolution - Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team - Train and onboard new customer service staff - Build office and driver schedules and ensure hours adherence - Review payroll accuracy and partner with Driver Managers on route adjustments - Manage check‑in compliance and daily exception processing (MARS, reschedules, cancellations) - Order office supplies and maintain proper staging of product and paperwork - Support inbound/outbound processes in 3PL locations - Investigate freight and Sedgewick claims - Assess waste/recycling operations and recommend improvements - Lead and support drivers daily to ensure readiness and success. - Monitor performance metrics and coach for improvement. - Oversee DOT compliance and safety standards for drivers and equipment. - Conduct on-road observations and Safe Work Habits Assessments. - Partner with operations to optimize routes and maintain fairness. - Drive a culture of professionalism and customer satisfaction.