Drain Technician

**Dran Technician** **Drain Technician** Do you enjoy solving problems, working with your hands, and helping homeowners? Join Thornton & Grooms as a **Drain Maintenance Technician Apprentice** and provide 5-star service restoring the flow of clogged drains while building a rewarding career in the skilled trades. ### **What You'll Do** - Run preventative maintenance and residential drain service calls (4–6 per day) - Clear clogs in sinks, showers, tubs, toilets, floor drains, stacks, and roof vents - Work from home using ServiceTitan on an iPad and a company vehicle - Perform drain-clearing tasks, including pulling and resetting toilets, and assisting with roof vent clearing - Refer customers to Drain Specialists when additional work is needed - Offer Home Care Club memberships to customers - Maintain a clean, organized, and well-stocked truck - Collaborate with teammates and continue developing your plumbing trade knowledge - Participate in a rotating on-call and weekend schedule **Key Performance Indicators** - 60% conversion rate on referrals to Drain Specialists - 60% conversion rate on new Home Care Club memberships - Minimal callbacks on completed work - Maintain a customer NPS score of 9.3 or higher **What you bring** - High School Diploma or GED - Valid driver's license - Registered Plumbing Apprentice (or willingness to become one) - Ability to lift and carry 100 lbs repeatedly throughout the day - Strong work ethic and willingness to learn through hands-on training **Benefits** - No overnight on-call — your personal time is protected - Truck with gas card - Limited Saturday commitments — we respect work-life balance - Medical, Dental, and Vision coverage - 401k with company match (Up to 4%) - On-Site Medical Clinic — real healthcare access without the hassle - Ongoing training and a clear path for career advancement - A company that has been trusted by Metro Detroit homeowners since 1937 ### **Employment Requirements** Must successfully pass: - 9-panel drug screening - Background check - Clean motor vehicle record for the past three years ### **Our Mission** **To be ever building the professionalism, integrity, and honor of the trades.** ### **Our Core Values** - Love - Team - Professionalism - Today If you're looking for a career—not just a job—and want to grow with an award-winning team that values people, professionalism, and excellence, we'd love to hear from you.