Senior Director, North American Fulfillment

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for. Location Requirement: This role will be on site at our office in Plainfield, IN Position Overview: We are seeking a Senior Director to oversee our flagship fulfillment facility and provide strategic leadership across our North America network. This role is accountable for driving operational excellence, scaling a multi-site distribution model, and delivering best-in-class service for a diverse client base. This leader will own end-to-end performance across safety, service, and employee engagement. This position will assist in building a standardized, scalable operating model to support continued growth, acquisitions, and complex business needs. The role also plays a critical part in shaping the future of our network through technology, automation, and data-driven decision-making. This is a highly visible leadership position with full P&L responsibility and significant influence over the direction of operations across North America. KEY RESPONSIBILITIES Lead day-to-day operations across a multi-site, multi-shift North America network, ensuring consistent execution and service Drive measurable improvements in safety, quality, service levels, and employee engagement Build and develop a high-performing leadership team, creating a strong bench to support growth and succession planning Own full P&L performance across labor, facilities, freight, capital investments, and systems Develop and execute strategic financial plans aligned to business objectives Lead integration of newly acquired facilities into unified systems, processes, and performance metrics Optimize network performance through process standardization and continuous improvement Evaluate and implement automation, systems, and infrastructure enhancements leading to improved throughput and cost reduction Leverage data, analytics, and emerging technologies to anticipate demand and inform operational decisions Champion Lean principles and Six Sigma methodologies, including Kaizen events, to drive continuous improvement Foster strong partnerships across internal stakeholders and site leadership teams Serve as a key ambassador for fulfillment operations, aligning priorities across functions and multiple sites DESIRED QUALIFICATIONS Leadership Profile Builder of teams and culture, with a focus on accountability, engagement, and performance Hands-on, high-impact leader with the ability to operate both strategically and tactically Proven ability to lead in fast-paced, complex, and evolving environments while managing multiple priorities Communicate effectively at all levels of the organization, influencing strategic decisions and outcomes Data-driven decision maker with a track record of solving complex problems and delivering measurable results Experience & Skills Bachelor’s degree required; MBA preferred 8+ years of progressive supply chain or operations experience, including 2+ years in senior leadership across multiple sites Demonstrated success scaling operations, driving standardization, and improving network performance Experience implementing Warehouse Management Systems (WMS) Demonstrated proficiency of Oracle EBS and/or WMS (Manhattan SCALE) preferred Experience with Lean, Six Sigma, and continuous improvement methodologies PHYSICAL DEMANDS & WORK ENVIRONMENT 10% travel across North America required to support site alignment and performance Ability to operate effectively in both office and distribution center environments, including standing, walking, and observing operations We are pleased to share the base salary range for this position is $175,000 to…