Development Operations Specialist

## Description The physical location for the candidate selected must reside within the East Coast region and within the contiguous United States. **WHO WE ARE** Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives to make the biggest impact against this disease. Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally! **What You'll Be Doing in the role of Development Operations Specialist** The Development Operations Specialist develops, coordinates, and executes on a comprehensive services support plan for Community Development fundraising staff that provides key support while better leveraging technology and efficiencies to enable increased revenue generation from fundraisers. Primary tools include: Salesforce, JIRA, Asana, PeopleSoft, and Blackbaud’s Luminate Online. Services provided may include facilitation of revenue contracts with legal and partner, tracking hard credits in Salesforce for sponsor payments, monthly donor data reconciliation, donor prospecting, donor record management and providing ongoing training and support to Community Development staff to better leverage technology, and reporting/analysis. **What You Will Bring to the Table** • Interacts regularly with Community Development fundraising staff to define the scope of service needs and works to streamline and provide efficient solutions to drive revenue and reduce any barriers. • Assesses systems / processes usability and user requirements to identify and meet evolving needs. • Provides ongoing training and support with all technology tools to remove barriers for fundraising staff. • Provides support as needed for local market vendor setup and to ensure contract execution and payment for services is complete and accurate. • Acts as liaison between Mission, Legal and Community Development departments to ensure accurate and efficient Corporate Vetting, and contract creation and execution. • Collaborates with Accounting department on donor commitments, monthly donor data reconciliation, budgets and forecasts, accounts receivable tracking and minimal invoicing. • Collaborates with internal business units to identify best practices and works to incorporate them into operational policies. • Serves as a Salesforce subject matter expert. • Assists with weekly PeopleSoft to Salesforce reconciliation process • Assists with adding new records, tracking/receiving gifts, reconciling gifts and managing manual merging process of duplicate records. • Creates and runs reports in Salesforce tools to ensure fundraising staff have up-to-date and accurate information on revenue and pipeline. • Assists with the annual buildout and quarterly updates of Salesforce reports and dashboards as needed. • Conduct donor research and mine Salesforce for potential revenue opportunities. • Maintains high sensitivity when addressing customer issues, concerns, and needs. • Periodically performs tasks or coordinates support calls during non-business hours. • Other duties as assigned. **We Already Know You Will Also Have** • Bachelor’s Degree in Marketing, Communications, Business Administration, Nonprofit Management, Social Entrepreneurship; or related field. • Minimum 5-7 years’ experience in project manag…